Presidential Policy Directive 21 (PPD-21) advances a national policy to strengthen and maintain secure, functioning and resilient critical infrastructure that is vital to the public and to the Nation’s safety, prosperity and well-being. The Nation’s critical infrastructure is diverse and complex, but policies and procedures are needed to reduce vulnerabilities, minimize consequences, identify, and disrupt threats, and hasten respo...

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Government and industry face significant challenges in hiring the right skilled workforce, encountering a very competitive landscape, where all are vying for similar talent along with pressures to control cost. With this new landscape, government and industry are investing human capital well versed in digitization, robotics, automation, artificial intelligence, machine learning, and new emerging technologies of the future. Everyone is still en...

Digital Transformation – the process of using digital technologies to create new or modify existing business process, culture and/or customer experience to meet the changing business and market requirements – Is helping government and industry improve operational efficiency, productivity, and resiliency. Its success requires savvy leadership that is willing to challenge the status quo, a skilled workforce that is comfortable with t...

Over the past year, the Biden-Harris Administration has increased the focus on improving federal services through the President’s Management Agenda which presented a roadmap for ensuring an equitable, effective, and accountable Federal Government that delivers results for all. The three priorities were: Strengthening and empowering the Federal workforce; Delivering excellent, equitable, and secure Federal services and customer experience...

Building the Cyber Environs: Tools, Technology and Workforce The shift to digital, cloud, AI and other technologies has given rise to a variety of cyberattacks with an alarming cost. Government and industry continue to face critical security and risk issues with increased cyber threats, supply chain and cloud vulnerabilities, ransomware, phising, stolen credentials and identities, new sophisticated attack approaches and other cyber-types of at...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

Homeland Security and Law Enforcement present is a very complicated service with numerous challenges and risks presented to all levels of government. It is not only the terrorist attacks but also the natural disasters and other crises that impact day-to-day operations, our lives, and our wellbeing. Government and industry need to respond with an integrated and collaborative strategy to combat the impact and will require updated, sophisticated...

Department of Homeland Security (DHS) is one of the leading federal agencies in implementing in Cloud, UI/UX, SecDevOps and Cybersecurity capabilities. In 2021, President Biden signed Executive Orders (EO), some of them have a major impact on most components of DHS. First Executive Order is “Improving the Nation’s Cybersecurity”. It is a detailed overview of the Federal government’s plan to better secure America ...

A Fireside Chat with David Shive , Chief Information Officer, General Services Administration