No matter how quickly technology has changed over the past few decades, nothing matches the speed with which AI has begun to transform how agencies operate. In response to the changing landscape, in October 2023, the Biden administration released two frameworks, the Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence and the Office of Science and Technology Policy’s Blueprint for an AI Bill...

Generative artificial intelligence (genAI) has arrived with the force of a tsunami across the federal government. In October, Executive Order 14110 on the safe, secure, and trustworthy development and use of AI established the broad outlines for how agencies should evaluate and implement their AI use cases. Now the Office of Management and Budget has issued a memorandum directing agencies to institute governance and risk management processes g...

Federal agencies collect vast amounts of data that often goes untapped because unlocking its full value is complex. But as agencies move to comply with the White House Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence, harnessing the potential in their own data can help meet the EO’s objectives. Agencies can facilitate the use of AI by using their data to train custom large language model...

The whirlwind of artificial intelligence tools in 2023 proved the government is eager to embrace the technology as soon as possible. An overwhelming 99% of agency leaders agree investing in safe and effective AI is essential to fulfilling their mission, according to a recent survey conducted by Wakefield Research on behalf of ICF. Despite being rich in data, many agencies are lagging in the data modernization needed to support AI – and c...

It is hard to think of a technology that has taken over the IT ecosystem faster than artificial intelligence. OpenAI released ChatGPT in November 2022, and yet it already has evolved so much that it bears little resemblance to v .0. The federal government has been moving quickly by its standards to address AI’s challenges and capabilities, including a Blueprint for an AI Bill of Rights, an AI Risk Management Framework from the National I...

Cybersecurity has always contended with evolving threats. As the internet has become more embedded into social and economic life and smart phones, tablets and other handheld devices become ubiquitous, bad actors have devised new attacks to capitalize on new vulnerabilities. And just as agencies are implementing zero trust architecture to help with this wave, other IT developments are threatening to upend cybersecurity even more. For instance,...

Cybersecurity professionals working for state and local agencies and educational systems are likely already aware that cyber attacks targeting their organizations are increasing sharply – the second quarter of 2023 saw a 40% increase over the first quarter of the year. System defenders face the ongoing challenges of resource constraints, increasingly complex networks, and data overload. Add in emerging cyber threats from the accelerating...

Machine learning and artificial intelligence already are playing a significant role in reworking call centers, in government agencies and private industry alike. Just picture the chatbots that show up every time you go to the online portal for the Department of Motor Vehicles, for instance, and get prompted to renew your auto registration online. To date, call center agents and customers both prefer human interaction. As generative AI (genAI)...

Government at all levels is moving as quickly as possible to integrate new solutions and overhaul processes that need streamlining. At the same time, officials are keeping close watch on AI and other emerging technologies, wary of the law of unintended consequences. For instance, in early September California Gov. Gavin Newsom signed an executive order directing state agencies to study the development, use and risks of generative artificial in...

It is hard to believe that ChatGPT isn’t even a year old yet, when you look at the tidal wave of new apps that have been released in its wake. After decades where the phrase “artificial intelligence” was sufficient, commentary in the public sphere has already moved to the next level – generative AI. What’s the difference? As Forbes describes it, “Traditional AI systems are primarily used to analyze data and...