Does your agency need more constituents to be aware of initiatives or programs without adding additional staff? Are there groups of people you are struggling to connect with the right services? Would you like to reduce costs and save time by sending personalized emails and SMS messages to millions at a time? Join Granicus communication and engagement experts on Tuesday, February 20 at 10 a.m. ET for a look at how an integrated, personalized co...

Are you interested in learning more about Requests for Information (RFIs) and how they can benefit your business? Join the Market Research as a Service (MRAS) team for an informative webinar titled "Making Market Research Easy - Enhancing Industry Partnerships." This webinar will provide innovative insights on how to respond to GSA's RFIs by sharing experts' tips and tricks on how to fill out these important surveys. By participating in this s...

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to he...

Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...

Your customers’ distributed technologies can help utilities increase efficiency, improve grid resilience, integrate renewable energy sources, and more. They can also present many challenges—and a successful customer program requires careful planning and effective communication. Join AIQUEOUS CSO Jonathan Kleinman for a one-hour presentation where he’ll share how your utility can maximize the benefits of customer-distributed t...

The desire to improve the government experience (GX) is there, as well as the technology capabilities, but many departments struggle with where to begin. Your data is a good place to start. Agencies with effective data management solutions in place ensure their government experience initiatives are data-centric and aligned with best practices. Join us online Tuesday, December 12 at 2 p.m. ET/11 a.m. PT to learn practical insights for better ci...

Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.

For the private sector, improving customer experience (CX) is a chief way to gain customer trust and increase satisfaction. The same holds true for governments and constituents. Enhancing constituent experiences can help governments gain public confidence – an especially important mandate for agencies overcoming the distrust and wariness that currently plague many resident engagements. Explore research-backed insights on how technology c...

Government entities have long faced challenges when it comes to providing eligible families with the full scope of childcare services available. Using digital service delivery enables governments to serve citizens in near real-time. Governments can promote programs through multiple channels while also speeding up the number of transactions and providing greater access to working parents, who may not be able to visit government offices during t...

Election season can be overwhelming for state and local election offices. Voting leaders are tasked with keeping residents updated, processing requests and responding to the public demand for increased transparency. Experts from King County Elections (KCE) overcame these challenges with an optimized communication plan. By delivering multi-channel alerts, KCE saw a 67% greater cure rate among voters who opted in to receive ballot alerts. Join G...