Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

The MuleSoft Texas Government Forum is a free educational event specifically for business and IT professionals working in the Texas Public Sector. The Forum is for MuleSoft customers, partners, and interested parties!Attendees of the Texas Government Forum will:Learn how organizations are driving legacy modernization and digital transformation initiativesHear directly from a Texas Public Sector organization on how they're delivering and execut...

Information management is a key pillar of disaster response. From enhancing understanding of where the biggest risks lie, to informing proper resource allocation, to increasing communication channels with citizens, information management can transform the way state and local governments manage disasters. During this digital event Route Fifty will explore the role information gathering and sharing across both traditional and new platforms such...

With the explosion of touch points and ways to communicate, government today is more connected with the public than ever before, and the need to deliver quality digital experiences continues to grow. Join our complimentary webinar to learn best practices for delivering digital services that citizens require, new strategies to help put your agency on the path to digital transformation, and how to manage and deliver dynamic experiences through...

Citizens are government’s most important responsibility, and when it comes to serving them, agencies need a comprehensive, constituent-focused strategy. But what specific elements should you take into account when creating a customer experience (CX) strategy at your agency? Join us online on Wednesday, May 8 from 2-3 p.m. ET/11 a.m.-noon PT for a panel on CX and how you can best serve your constituents. Government CX experts will discuss...

What is govtech? It is new technologies that empower government employees, improve public services, and make a real difference in everything from the housing crisis to climate change. It is also a growing market worth over $400 billion that is attracting a new generation of technologists, designers and mission-driven entrepreneurs who are collaborating with government partners to help drive a movement. #ThisIsGovtech is a new webinar series ex...

Government is more distributed than ever, with more than a quarter of employees having the option to telework, work from the field or log in from a satellite office. But with remote access to servers, networks and data come serious security concerns. So how can federal agencies empower off-network users while also protecting sensitive assets? Join us online on Thursday, March 21 from 2-3 p.m. ET/11 a.m.-noon PT, for an interactive discussion o...

Reducing homelessness is top of mind for governments and not-for-profit organizations. This pressing social issue requires the support and attention of multiple disciplines ranging from health, human service, law enforcement, and public works just to name a few. But in order to make progress addressing homelessness, gov needs accurate data collection, strong collaboration tools, advanced analytics for improved planning and response as well as...

While public speaking can be intimidating, it is a skill just like any other that can be practiced and perfected. Learning about best practices can reduce anxiety and make one a more engaging and effective speaker, with the presence to authentically connect with any audience. Join NextGen online on Wednesday, March 13 at 2:00 p.m. ET/11 a.m. PT to hear from experts who can help you transform into a confident and successful public speaker, no m...