Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...

Citizens are government’s most important responsibility, and when it comes to serving them, agencies need a comprehensive, constituent-focused strategy. But what specific elements should you take into account when creating a customer experience (CX) strategy at your agency? Join us online on Wednesday, May 8 from 2-3 p.m. ET/11 a.m.-noon PT for a panel on CX and how you can best serve your constituents. Government CX experts will discuss...

As part of our awesome GovLoop community, you're probably used to getting tons of resources and trainings for free. And now, along with our partner Dell Technologies, we're adding lunch to that list! Join us and your public service peers Wednesday, May 1 from 11 a.m. - 1 p.m. ET in Washington, D.C. for Food Trucks of Thanks! We know how hard you work in government and we want to do our part to say thank you and that we appreciate everything yo...

Government is more distributed than ever, with more than a quarter of employees having the option to telework, work from the field or log in from a satellite office. But with remote access to servers, networks and data come serious security concerns. So how can federal agencies empower off-network users while also protecting sensitive assets? Join us online on Thursday, March 21 from 2-3 p.m. ET/11 a.m.-noon PT, for an interactive discussion o...

Reducing homelessness is top of mind for governments and not-for-profit organizations. This pressing social issue requires the support and attention of multiple disciplines ranging from health, human service, law enforcement, and public works just to name a few. But in order to make progress addressing homelessness, gov needs accurate data collection, strong collaboration tools, advanced analytics for improved planning and response as well as...

While public speaking can be intimidating, it is a skill just like any other that can be practiced and perfected. Learning about best practices can reduce anxiety and make one a more engaging and effective speaker, with the presence to authentically connect with any audience. Join NextGen online on Wednesday, March 13 at 2:00 p.m. ET/11 a.m. PT to hear from experts who can help you transform into a confident and successful public speaker, no m...