The Comprehensive Child Welfare Information System (CCWIS) or Statewide Automated Child Welfare Information Systems (SACWIS) contain a wealth of data, but it doesn't tell the whole story. Valuable data may also reside in other systems such as SNAP, TANF, Medicaid, or Child Support. The ability to quickly have a holistic view of a Person, Case & Service history, or other external factors, leads to better decisions and better outcomes. A dat...

You’ve built out your online engagement platform, added in projects with supplemental information, and implemented multiple feedback tools — now what? At the end of the day, your community needs to know where to find your organization online to provide their feedback. Whether it’s leveraging social media or advertising your platform at in-person meetings, you’ll need to do everything you can to get your online presence...

The National Association of Counties (NACo) Annual Conference & Exposition is the largest meeting of county elected and appointed officials from across the country. Participants from counties of all sizes come together to shape NACo's federal policy agenda, share proven practices and strengthen knowledge networks to help improve residents’ lives and the efficiency of county government.

COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

The Center for Digital Government, in partnership with the National Association of Counties (NACo), presents its 20th annual Digital Counties Survey Awards. The survey provides annual recognition of county performance and innovation in using technology to align with county goals, save tax dollars through newfound efficiencies, boost transparency and cybersecurity, encourage citizen engagement and proactively address citizen expectations. The p...

Join Brian Chidester, Steve Boberski, and Tom Yang as they discuss: Current customer experience trends in government How Genesys's partnership with AWS helps organizations deliver unparalleled citizen experiences How digital experience is becoming a game-changer

For health plans, improving the member experience and keeping members engaged are always challenging. To effectively attract and retain members, it is important for health plans to prioritize understanding what their members want and meeting them where they are. By tailoring messaging, communications, and the overall digital health strategy, health plans can win their members’ trust, significantly increase satisfaction, and sustain engag...

Connecting your citizens with the right agency can be hard. Don't make it more difficult than it needs to be. Shorten virtual queues, amplify minority and underrepresented voices. Google Cloud and CDW bring you Contact Center AI - solutions that provide quick, hard hitting answers to problems that are impacting your citizens every day. Join us on Thursday, July 14th at 2:00pm ET for a rich discussion focused on how to leverage Google's CCAI su...

Social media is a powerful tool in a local leader's arsenal--it's an easy way to reach people quickly and has a massive number of users. Social media posts can get information to residents quickly when necessary. However, it's not a place for effective community engagement. While social media is widely used, misinformation runs rampant on these platforms, and they can be a toxic place. Social listening--spending time and resources trying to de...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...