Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...

Registration is Closed FEDERAL EMPLOYEES: LEARN HOW TO BE THE HERO IN YOUR OWN RETIREMENT STORY & RETIRE WITH CONFIDENCE The ProFeds FedImpact Retirement Workshop gives federal employees a no-nonsense approach to evaluating the financial impact of benefits decisions made as they near retirement. Our goal is to help them avoid the red tape and to retire from federal service with confidence! IMPORTANT INFORMATION Attendance is free-of-charg...

As a leading provider of Networking and Technology Solutions, Lumen uniquely delivers on the promise of Zero Trust today and provides a vision for the future where security is built into the network fabric and where the network itself combined with the strengths of Zero Trust architectures bring an optimal state of an asset and data-aware security framework. Working with ATARC in delivering scenarios that represent government and industry-wid...

Join us for an insightful session as we sit down with Stephanie Shutt, Director, Office of Operations and Innovation within the Federal Acquisition Service at the General Services Administration. Stephanie brings a wealth of experience and expertise in government services and procurement, making her a trailblazer in fostering innovation and efficiency within the public sector. Ms. Shutt will share her valuable insights on navigating the comple...

Following President Biden’s Executive Order on enhancing customer experience (CX), improving service delivery has become a vital goal for government agencies. But despite the increased attention, a recent study from Partnership for Public Service found that 73% of Americans believe the federal government does not listen to the public. This panel brings together accomplished women in technology and CX to discuss the best approaches to cul...

Has the Broadcom acquisition got you down? Do you have applications where latency and hops are not an option? Join us to explore Red Hat® OpenShift® Virtualization where we are unifying management of virtual machines and containers into one platform. Learn more about helping your developers deploy faster and reduce overall spend by using the same bare-metal hardware and features included in your Red Hat OpenShift subscription.

Join the NDIA Procurement Division's Government Property Committee for their quarterly meeting on January 16-18 in Long Beach, CA. For additional details, please click HERE. Please Note: This meeting is closed to the press. Industry members ONLY.

It is not necessary to be a member of AFCEA NOVA to attend our events. But once you come to an event, we think you'll want to be! The AFCEA NOVA Small Business Committee is hosting a Small Business Breakfast with Ms. Arveice Washington. Ms. Washington is the Director, Office of Small Business Programs, and serves as the principal advisor to the Secretary of the Navy on all small business matters. Ms. Washington oversees small business acquisit...

Genesys and Carahsoft are thrilled to invite you to our event, FedRAMP Day! As of this year, Genesys®, leader in AI-powered experience orchestration, has been granted FedRAMP authorization for its Genesys Cloud CX™ platform. Genesys customers in the U.S. public sector can access the most innovative platform for orchestrating experiences, while protecting their mission, assets, and resources. During this event, attendees will hear fro...

Please join us for a timely discussion of the implications surrounding the use of AI and strategies for its deployment in your enterprise. In this half-day program, the Mayer Brown team will be joined by representatives from Microsoft and in-house counsel to consider a broad range of issues surrounding AI. We will explore: Governance: Aligning your policies with legal requirements and industry best practices to promote responsible and accounta...