COVID-19 forced Federal agencies to quickly respond to an explosive global crisis, while protecting their employees and serving constituents, all without face-to-face interaction. The government’s massive response effort resulted in a rapid, transformative impact on the workforce. Now that agencies have had a chance to refocus their response efforts from triage to recovery, one thing remains clear — agency operations and employee e...

Technological advances are altering employee and citizen expectations. Hand-held devices allow users to obtain what they want, when they want it and, in the desired format. Citizens are spending more time online than ever before and have come to expect equal service capabilities from government and the private sector. Modern technology has placed the digital customer experience front and center. The Digital Experience is the sum of digital int...

COVID-19 has accelerated government’s need to more effectively reach, serve and respond to the needs and interests of the always-on, always-connected public. With accelerated digital transformation underway, and an unprecedented rise in demand for trustworthy information, government communicators need a sound strategy to guide their efforts in the months ahead. Leading organizations prioritize understanding customer needs and pain points...

Inbound and Outbound mail operations haven’t changed much in the Federal Government over the past 50 + years. The COVID-19 pandemic created a challenge and sense of urgency for many agencies to modernize mail operations. Agencies need to get the right mail into the right hands with efficient, cost-effective mail management regardless of mail type. With the appropriate resources, processes and technology, agencies can digitally transform...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. Enterprise Architecture has become one of the pillars of the federal IT world to help make operations run smoothly, seamlessly and maneuver easily. No matter what technology is touted, or how service oriented and agile the applications are — especially cloud-based or SAAS environments — technology systems must be design...

Organizations recognize successful enterprise architecture programs as an integral part of delivering value by helping to reduce confusion and unnecessary complexity resulting from issues such as functional silos, disjointed strategy, duplication of effort, poor integration and more. However, establishing an EA practice that is valued by the organization is difficult. More often than not, existing programs fail, or new programs don’t rea...

This workshop focuses on how EA practitioners can either revive or establish an enterprise architecture program that is connected to business drivers and relate the cost of the practice to business value. Workshop participants will learn how to change organizational stakeholders’ and leadership perception of EA. This hands-on workshop will provide the tools and resources to build an EA practice roadmap for establishing an enterprise-wide...

Within many government organizations, critical and often customized applications developed decades ago keep operations running and hold much-needed data. These applications run on legacy systems and while the hardware is reliable now…they are quickly beyond end-of-life status. In addition, the source code for these applications is often not replicable, causing an expensive dilemma for the organization. If your agency is trying to figure...