While we never know what the future holds, what makes the 2020-2021 academic year especially challenging is that we do not have a playbook for educating students in the middle of a pandemic. K-12 schools are trying to balance an operating plan with daily changes to evolving safety and health regulations. The current environment has dramatically accelerated the use of interactive communication tools, including teleconferencing, video, SMS/text,...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

(SOLD OUT) This seminar satifies the 8-hour annual training requirement for federal EEO Counselors and federal EEO Investigtors. This seminar has been awarded 7.5 HRCI credits. This seminar has been awarded 9 CLE Credits (Colorado) EEOC-Denver Agenda (This seminar will consist of 90-minute topic modules. Unless otherwise noted, modules will provide a legal review and panel discussion of the EEOC law specified. Legal review will be given by an...

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...