Critical infrastructure services in North America face accelerating threats from both nation-states and other sophisticated threat actors. Governments globally are grappling with how to best balance incentives, support, and direct oversight. Meanwhile, critical infrastructure owners and operators face significant challenges with technology, staff resources, and expertise to better manage cyber resilience. For instance, the healthcare industry...

As agencies increasingly migrate their workloads to the cloud, it is crucial to understand the implications and benefits of writing natively to the cloud, which enables organizations to optimize their data protection strategies, streamline operations, and enhance overall security. “Writing natively” is about building, deploying and managing software apps in the cloud computing environment. Taking this approach makes it possible to...

After the events of the past few years, security is in the forefront of election officials’ minds. The individual states are responsible for conducting elections, so the National Association of Counties (NACo) at its annual legislative conference just conducted a series of workshops and panels on the range of threats facing election workers and voters alike. While physical threats, intimidation and harassment are primary concerns, there...

Educational institutions and state and local agencies historically have been challenged to keep up with technological advancements – their budgets are tight, their users are increasingly distributed post-pandemic, and they face significant operating expenses from maintaining legacy architectures and equipment. Digital transformation is appealing, but for many organizations the challenge is where to start. As the generation of data has ex...

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

Government lives on a sea of data. Navigating those waters has always been a challenge, a challenge that is getting more demanding by the day as the volume of data generated by agencies deepens and widens. The federal government’s Federal Data Strategy released two years ago was aimed at assisting agencies’ big data journey over the next 10 years. The last two years have forced agencies to adapt to growing data needs quickly and ef...

IT modernization continues to be a guiding light for the federal government, but long-standing issues still complicate agencies’ plans, in addition to urgent new issues. Continuing cloud migration and management, more potent cybersecurity and supply chain risks, budgeting, as well as evolving remote work environments add up to an increasingly complex environment for agencies looking to modernize their IT at scale.Adapting to those challe...

ICIT 2022 Rising Threat Alert: DDOS Attacks and What Stops Them When it comes to DDoS crimes, there’s no such thing as questions, just hidden answers. This virtual briefing will provide a crime scene investigation of today’s DDoS criminals. Answering questions such as how are attacks launched and why aren’t they getting detected and stopped in time? The panelists will continue the investigation by turning the lens to the vict...

In just a few short years, Robotic Process Automation has gone from a few scattered pilot projects to an essential tool deployed by dozens of agencies. Hundreds of thousands of staff-hours have been saved, and organizations are increasingly looking to leverage artificial intelligence to automate more-complicated workflows. Automation at scale comes with challenges, however -- from credential management to siloed systems to ensuring that outdat...