IT modernization remains a critical component for federal agencies looking to improve operational efficiencies, digitize customer experiences and bolster service delivery and government operations. Beyond the technology changes, these efforts are normally complex and fraught with policy, legal, budgetary and workforce challenges, and can take years to fully accomplish. How can agencies successfully navigate the complex maze of technology, proc...

The technology revolution that has reshaped consumer markets has now arrived at the state level. Case in point: the State of Ohio, where state, local and educational organizations are moving quickly to integrate innovative technologies that can drive better decision-making while lowering the cost of ownership for IT systems. Incorporating new technologies also creates opportunities to reimagine the future workforce, for both the public and pr...

Forced by the pandemic and remote work requirements, agencies at all levels of governments made a pivot to digital services quickly in 2020. Now, many organizations are pausing to evaluate their progress so far and create a strategic plan to target new opportunities, evaluate customer expectations and experience, and address workforce training needed in the new environment. As part of this digital re-evaluation, agencies will need to get buy-i...

From wildfires and hurricanes to increasing crime rates and the continuing pandemic, public safety organizations at all levels of government find themselves spread thin these days. However, a continued wave of technology innovations can help fill their need for better data, quicker response and effective delivery of services. The move of many public safety organizations to the cloud has opened new options for using and sharing operational data...

IT modernization continues to be a guiding light for the federal government, but long-standing issues still complicate agencies’ plans, in addition to urgent new issues. Continuing cloud migration and management, more potent cybersecurity and supply chain risks, budgeting, as well as evolving remote work environments add up to an increasingly complex environment for agencies looking to modernize their IT at scale.Adapting to those challe...

Digital transformation is a holistic re-imagining of how companies, governments and organizations use technology, people and processes to deliver services or perform their mission. Through digital transformation, federal agencies look to deliver the same kinds of business or customer-focused digital experiences that are common in the commercial arena. The federal sector has been pursuing digital transformation for years through various avenues...

As agencies push their modernization and digital transformation efforts forward, they know that the foundation of the work must focus on the network level. Right before the pandemic hit, the CIO Council provided a white paper to help agencies lay out a plan for their next generation networks. It discussed how new and emerging technologies will change networks of the future and predicted increased use of 5G wireless networks and software define...

In October of 2020, then-Defense Secretary Esper defined defense readiness as "our military’s ability to answer the nation’s call, and to fight and win, anytime, anywhere. … The question we must answer is this: if called upon to fight tonight, are we ready?" Ensuring that answer is "yes" demands change in every corner of the Department of Defense, and especially in the technology that will power tomorrow's military. Cybersec...

Robotic Process Automation (RPA) has the potential to automate entire processes or part of processes that are repetitive, monotonous and occur in high volumes. In a shrinking budget environment, RPA is a tool to “do more with less”. While RPA automates “hand work”, AI assisted Intelligent Automation also automated “head work”. RPA, IA and AI has spread rapidly in the private sector and many federal and stat...

Digital transformation is a journey and IT modernization is a key part—along with transforming business processes, developing a data strategy, and reskilling the workforce. In this FCW Workshop, experts from both government and industry will share their experiences with digital transformation, including: Leveraging IT modernization to refine business processes Streamlining inefficient workflows Using automation to liberate workers from l...