Customer and employee experience (CX) is becoming increasingly important to organizations across the government. Both customers and employees see and participate in technological advances promoted by the private sector, and want to see government make use of the same kinds of tools. A robust digital system to track data from citizens, partners and employees is critical in this modern era, as the federal government moves more and more resources...

While the last year has seen tremendous efforts in higher education to educate students, the global pandemic has both highlighted and amplified the significant challenges facing colleges and universities around the country. A dramatic change in the way institutions collect and make use of data to support the student journey was desperately needed to help address significant issues. Invoke Learning uses the Snowflake Data Cloud to take educatio...

It’s no secret that getting a clear picture of your hardware, software and services can be a challenge. Federal IT leaders frequently list vendor audits and unexpected software license true-up as a top concern. By implementing an automated IT asset management and software license optimization solution from Flexera, you can alleviate the concern of the unknown. With automation of the inventory and license position for these complex and c...

The mission of the Federal Data Strategy is to leverage data as a strategic asset to grow the economy, promote transparency and increase effectiveness of the Federal Government. Key government officials have been developing a long-term, government-wide Federal Data Strategy to leverage government data to allow use by the public, business and researchers. 2021 will continue to be a year of action for the Federal Data Strategy. The Federal Data...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. Every year, FDR Training has been the trusted source of guidance for thousands of EEO, HR, ER/LR, and legal federal practitioners, offering unparalleled training plus the opportunity to hear from agency leaders. The health and well-being of our community – that has been growing for more than three decades – is our top p...

The COVID-19 pandemic has plunged us all into an unfamiliar situation marked by profound uncertainty. Join us for a 60- minute long information sharing event focused on digital access and service delivery in a time of social distancing. These thought leaders will discuss how they are ensuring digital transformation, improving accessibility, and updating internal digital services to allow for wide information spread. Hear what these topic expe...

Being a government meeting professional comes with a myriad of communication responsibilities. To move any effort along, it is essential for everyone to communicate as clearly as possible – especially with decision-makers. Failure to properly communicate in any setting may frequently end in a failed result. This is where being an effective communicator becomes an essential asset.During this presentation, award-winning branding and commun...

Records Management University Class 5: Legacy System Data Transactions, Formatting & Public Access March 24, 2020 Although we have record schedules and file plans for traditional content, do they cover what constitutes data transactions (big data) as records. “Big data” as a volume generator far surpasses content-based records. Formatting data generated from different transactional systems (accounting, manufacturing, HR) into a...

Records Management University Class 4: Multi-media Capture, Storage and Rendering In the age of video recording everything with cell phones and body cameras, what was once relegated to bulky cameras and recorders for high definition surveillance, and lengthy recordings stored (but rarely accessed), is now commonplace. From recording all random public activity, environmental interactions, and obscure activity that has potential evidentiary impa...