Intelligent Automation is back in person with the latest thought leaders for a packed agenda! Filled with interactive workshops, enlightening keynote speakers, 6+ hours of networking, and topics ranging from scaling RPA, to Hyperautomation aligning with modern, intelligent enterprises. IA Week Winter Summit is key for any professional who wants to jumpstart, upskill or demonstrate thought leadership in their IA career. Join us and get ready fo...

In today's rapidly evolving landscape, you live in two places, your city and online. A smart city model does the work of connecting your physical space to the digital world, using state-of-the-art technology to intertwine the business of government with the interest of citizens. From faster traffic to improved permitting, adopting the smart city model will make your city a better place to live, online and off. Implementing smart city initiati...

Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...

DGI’s 21st annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2021 Gov...

What do people look like when they are on your network or accessing a website or system? In most cases, a person is assigned a username, role and access rights that govern their interactions with the organization or agency. This controls what they can and cannot do within a network, application or website. But what should bots look like when they are operating on your network? Interestingly, a bot should not be treated differently: it must be...

Customer experience (CX) has been embraced by many private sector organizations to help stand apart from the competition and improve customer loyalty. Its growth in the public sector has been accelerating as well, and currently over 22 federal agencies have established some form of formal CX function. Will Congress standardize federal agency organizational design to include a CXO, following the precedent of CFO’s, CIO’s or, most re...

The conference provides Georgia Local Government Personnel Association members the opportunity to improve technical proficiencies, build managerial skills, and exchange information with peers in an informal, but professional, setting. The Mid-Year Conference was put into place to help members make up for conferences that they might have missed during the previous year so that they wouldn't have to wait for the three year cycle of classes to co...

The COVID-19 has been an accelerant for innovation and modernization. The Federal government impacts nearly every aspect of American life, contributing to the health, safety, security and economic stability of people in America and throughout the world. Whether it's ensuring the safety of the food we eat and the water we drink, responding to national emergencies, providing benefits for veterans with disabilities, enhancing the safety and relia...

While we never know what the future holds, what makes the 2020-2021 academic year especially challenging is that we do not have a playbook for educating students in the middle of a pandemic. K-12 schools are trying to balance an operating plan with daily changes to evolving safety and health regulations. The current environment has dramatically accelerated the use of interactive communication tools, including teleconferencing, video, SMS/text,...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...