The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

Before COVID-19, most communities had a Sunshine Act (in California, The Brown Act) or equivalent that required councils to offer in-person options for public participation in civic meetings. Today, most cities, counties, and states have temporarily paused these requirements but conscientious councils still prefer to offer public participation, digitally or via video. Join this webinar to learn how local councils are setting the new standard f...

CARES Act Funding has started flowing to state and local governments, and municipalities are working out how best to leverage this funding to address a wide range of needs, from transitioning services to virtual and online to communicating critical information to local constituents. And the emergency nature of CARES Act – as well as pending additional stimulus funding – is forcing government leaders to make decisions about how to a...

Keeping councils connected during the COVID-19 crisis was imperative, here’s how cities and counties were able to keep government operating with govMeetings. Now, as meetings transition online, clerks that use digital options for their legislative processes are improving transparency while making public meeting processes less cumbersome.

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. North American Carbon World (NACW) brings together the most active and influential players in North American climate policy and carbon markets to address the most pressing topics in domestic policy, international policy, markets, and carbon management initiatives. At NACW, professionals from the business, government, nonprofit and academic sec...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. We have been watching the situation regarding the COVID -19 virus and travel concerns. After much deliberation, we have decided that the appropriate course of action is to cancel the conference this year. While much is unknown, our opinion is that it is best not to bring together people from many different places at this time. This was a diffi...

Government agencies require feedback from citizens and multiple other stakeholders to improve customer experience. Effective feedback systems require well thought-out survey questions to obtain valid data. A poor questionnaire will not enlighten decisions, and worse, it could generate bad data that misleads decision makers! The Survey Questionnaire Design Training Seminar was created to help agencies maximize the value derived from agency surv...

(SOLD OUT) This seminar satifies the 8-hour annual training requirement for federal EEO Counselors and federal EEO Investigtors. This seminar has been awarded 7.5 HRCI credits. This seminar has been awarded 9 CLE Credits (Colorado) EEOC-Denver Agenda (This seminar will consist of 90-minute topic modules. Unless otherwise noted, modules will provide a legal review and panel discussion of the EEOC law specified. Legal review will be given by an...

The 3rd annual Next Generation Water Summit will be held on June 12-June 14, 2019. The Summit focuses on water conservation and water reuse in the arid Southwest. It brings together builders, designers, architects and water professionals to share best practices and brainstorm new ones through charrettes. The June 13th keynote address will be given by Radhika Fox, Chief Executive Officer of the US Water Alliance. A national non-profit, the Alli...

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...