The shift from “Cloud First” to “Cloud Smart” enables agencies to really think about their processes and workloads and create new workflow efficiencies along with realizing the cost efficiencies of cloud. As government has embraced cloud, they have learned it is more than simply a hosting solution. It is a way to create dynamic workflows that power digital transformation.This webinar will use examples of real-world impl...

Effective communication relies on visuals to make a lasting impression, and including images with information-rich text is proven to capture the attention of your target audience. USDA employees with an Adobe Creative Cloud (CC) for Enterprise license or any single Adobe CC licenses under the USDA ETLA agreement now have access to unlimited Adobe Stock images, illustrations, and vectors. Join our complimentary webinar to learn how Adobe Stock...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

With recent events in the world, it is important to note that the socio-economic impacts of COVID-19 are quickly emerging and are more serious than we could have imagined. More than 40 million Americans have applied for unemployment benefits. As the need continues to grow, social services agencies are managing an unprecedented number of citizens applying for unemployment and other social services benefits. Join Google Cloud and Carahsoft for a...

Before COVID-19, most communities had a Sunshine Act (in California, The Brown Act) or equivalent that required councils to offer in-person options for public participation in civic meetings. Today, most cities, counties, and states have temporarily paused these requirements but conscientious councils still prefer to offer public participation, digitally or via video. Join this webinar to learn how local councils are setting the new standard f...

Session 3: Precision Citizen Outreach Seemingly overnight, government agencies must overcome decades of technology debt to modernize their services and capabilities. They need to quickly convert legacy processes and seamlessly transition to online operations. Adobe offers powerful, fast-implemented solutions that help to quickly and easily modernize what you need, without a big overhaul. With digital transformation solutions designed to rapidl...

Local governments and citizens are being negatively impacted by COVID-19 in many ways. Leaders are looking for options to recover revenue to bolster shrinking budgets, motivate continued economic activity in their community, and ensure their residents can leverage their property for additional income when necessary. Join Granicus as they cover: How short-term vacation rentals can be a revenue recovery boon for your community How an effective s...

Keeping councils connected during the COVID-19 crisis was imperative, here’s how cities and counties were able to keep government operating with govMeetings. Now, as meetings transition online, clerks that use digital options for their legislative processes are improving transparency while making public meeting processes less cumbersome.