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Modernizing Citizen Experiences with Cl...
The explosion of devices and communication channels in recent years presents government with a serious dilemma: How do agencies interact with citizens who increasingly rely on smartphones and tablets for public services? Citizens expect government agencies to meet them on their terms, and today that means a quality customer experience (CX) that’s digital, seamless and unfolds on any channel, device or platform they choose. More important...
April 16, 2020
Organizer: Okta Government Team at Carahsoft
Location: Virtual
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Government Customer Experience Conferen...
Changes continue in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement. DGI’s 20th Government Customer Experience Conference — which is free for government professionals — will explore the policies, applications and technologies involved with improving customer experience and citi...
June 10, 2020
Organizer: Digital Government Institute
Location: Washington, DC
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Citizen Experience Seminar
A decade later, customer experience (CX) and citizen engagement have evolved and become a higher priority across governments than ever before. While government organizations have made significant strides in CX, there is still a call to action to improve communication, increase accessibility, modernize infrastructure and digital services, and ultimately prioritize the citizen's experience. CX initiatives and legislation have helped direct agenc...
August 11, 2020
Organizer: Carahsoft Technology Corporation
Location: Washington, DC
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