With AI and next-generation service delivery leading the charge, Canada’s federal government is redefining what it means to be Future-Ready. But how do you turn bold strategy into real-world results? Join Arjuna Rivera, Atlassian Principal Solutions Engineer, as he unveils how Atlassian’s System of Work is transforming the public sector, seamlessly connecting strategy, execution and service delivery across every department. Don...

Since 2018 there have been more than 4,300 ransomware attacks on businesses, educational institutions, healthcare facilities, and federal/state/local agencies. While the majority have targeted businesses, the three remaining groups all tie to governmental responsibilities, especially at the state and local levels. This means that ransomware attacks continue to pose an existential threat to state governments, disrupting essential services, comp...

The Department of Justice's latest accessibility mandate is more than a compliance update—it’s a call to action for agencies to modernize digital services with inclusivity at the core. Join us for Access by Design 2025 to hear Adobe and public sector leaders share practical strategies for advancing digital accessibility and scaling compliance without sacrificing innovation. Specifically, you will:Discover how Adobe, uniquely positi...

Government agencies are under increasing pressure to deliver high-quality services while optimizing resources. It has been a challenge as they wrestle with budget constraints and manpower limitations, but that emphasizes the urgency of producing better outcomes. By leveraging digital front door strategies and data-driven modernization, agencies can significantly enhance their service delivery capabilities. This approach enables the creation of...

The Internal Control & Fraud Prevention Training focuses on management’s responsibility for ensuring good systems of internal control, and the role of accountability professionals to minimize the risk of fraud, waste and abuse. Leaders in government and private industry discuss the latest discovery techniques, lessons learned and how governments are cooperating to improve services to citizens.

Join Google Public Sector, Carahsoft, TTEC Digital & Botcopy for an engaging half-day lunch & learn focused on how public sector organizations are leveraging AI and cloud technologies to reimagine the citizen experience. This session will showcase practical innovations that are helping government agencies streamline services, improve response times, and enhance engagement across every touchpoint. What you'll learn:How AI-powered contac...

The Digital Government Institute team has been covering the topic of Government Customer Experience since our founding in 1998. Each year we produce two virtual programs focusing on “Improving Public Sector Customer Experience.” This virtual workshop is designed to provide valuable insights and practical strategies for government CX leaders and IT professionals to revolutionize the way they engage with citizens and support their wo...

Every moment matters in foster care. This session dives into how push notifications within Marketing Cloud, when used thoughtfully, can help caseworkers, caregivers, and youth stay informed, empowered, and connected. Learn how small tech changes can lead to big improvements in outcomes and experiences. In this webinar, we’ll explore how Marketing Cloud push notifications can be used to improve coordination, enhance engagement, and suppor...

Join us for a dynamic FedInsider discussion on how mission-centered system design can transform public sector services into improved, outcomes-driven models. As expectations around cost reduction and efficiencies continue to drive change, government and industry leaders must go beyond incremental improvements to reshape how citizen experiences are designed and in fact delivered. This webinar will explore how focusing on mission outcomes can pr...

Join this webinar to learn how Michigan is rolling out one of the most ambitious AI-driven citizen experience systems in the country—designed to unify services across agencies while preserving the autonomy each department needs to manage its own priorities. This solution integrates directly with MiLogin, the state’s secure single sign-on system, allowing residents to access AI-powered services across multiple agencies through one f...