Technological advances are altering employee and citizen expectations. Hand-held devices allow users to obtain what they want, when they want it and, in the desired format. Citizens are spending more time online than ever before and have come to expect equal service capabilities from government and the private sector. Modern technology has placed the digital customer experience front and center. The Digital Experience is the sum of digital int...

Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three of these on-demand webinars in this Department of Homelan...

A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one agency is utilizing data to implement digital services to improve internal and external CX. Topics covered include how CX projects are identified, teamwork required, digital service development and implementation, and associ...

When migrating legacy, on-premise infrastructure to AWS Cloud, it is imperative for government agencies to implement new monitoring and alerting frameworks to reflect the nature of the new Cloud environment. This informative webinar will showcase how to seamlessly modernize, migrate and scale cloud infrastructure to deliver reliable, secure and user-friendly FedRAMP compliant citizen services. The presentation will include a government case st...