There are many different best practices and recommendations when it comes to what governments should be doing to manage their relief funds, like those from the American Rescue Plan Act (ARPA) and the Coronavirus Aid and Economic Security Act (CARES Act), but what are governments actually doing? What are their focus areas when it comes to funding allocations? What's the best approach to get started? And more importantly, what are the citizens...

Wouldn't it be convenient if your agency could have an easy-to-remember call number instead of a hard-to-remember 10-digit number? What if you didn't have to change, disconnect, or alter your current phone system at all? FastDial is the national, exclusive provider of virtual extension vanity numbers. A FastDial number consists of a three to five-digit number for rapid dialing. For example, you can reach the U.S. Navy simply by dialing #NAVY...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

With many government agencies going through extraordinary change, online learning has become a front and center focus. Now that instructors and enablement teams are moving everything online, creating an engaging virtual learning environment has never been more vital, especially when educating your constituents. Educate citizens and drive civic engagement with Adobe Captivate Prime, a next-generation learning management system (LMS) that can ea...

Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...

Join KPMG for Part 1 of a webcast series focusing on how smart building technology can contribute to an outstanding customer experience, as well as drive improved decision-making for owners and operators in various segments of commercial real estate, from an office perspective. In these dynamic discussions, we highlight the new challenges faced by real estate organizations as they look to integrate smart building systems to improve operational...

DGI’s 21st annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2021 Gov...

Today's siloed data center infrastructures are not capable of meeting the dynamic requirements of AI-driven research and development applications that simply do not care about the sales cycle for servers such as NVMe, NICs, GPUs, and other accelerator technologies. New software-defined architectures, such as composable infrastructure, are providing a way to make the most of valuable hardware resources, eliminating silos for data performance, a...