Customer experience (CX) has been embraced by many private sector organizations to help stand apart from the competition and improve customer loyalty. Its growth in the public sector has been accelerating as well, and currently over 22 federal agencies have established some form of formal CX function. Will Congress standardize federal agency organizational design to include a CXO, following the precedent of CFO’s, CIO’s or, most re...

Suicide prevention and mental health among Veterans is an important topic to address, especially during a pandemic, where everyone is having to isolate themselves to control the spread. Predictive analytics and other data management and analysis tools are being leveraged to help identify at-risk Veterans and implement interventions before a mental health crisis occurs. This panel discussion will focus on: What is currently being done across VA...

The use of Artificial intelligence (AI) is continuing to accelerate in the federal government. With this growing momentum, agencies are increasingly dedicating resources to the use of AI. But, how do they do this in a strategic way? What factors should be considered in the decision? How can agencies identify high value candidates and real pain points where AI would have the biggest impact? This panel will explore how agencies can identify spec...

Protecting your agency from ransomware can feel like a full-time job. From hiding in SSL to chasing unknown file downloads to preventing lateral movement, there seems to be no shortage of ways ransomware can outsmart your defenses. Join Jose Padin, Director, Public Sector Sales Engineering, Deepen Desai, VP of Security Research and Operations, and Danny Connelly, Chief Information Security Officer at Zscaler, as they provide details on some of...

The COVID-19 has been an accelerant for innovation and modernization. The Federal government impacts nearly every aspect of American life, contributing to the health, safety, security and economic stability of people in America and throughout the world. Whether it's ensuring the safety of the food we eat and the water we drink, responding to national emergencies, providing benefits for veterans with disabilities, enhancing the safety and relia...

A holistic cloud strategy is a catalyst for business innovation, but it demands agile and responsive IT to deliver on this promise. Purpose-driven agencies must embrace technical agility in order to securely meet new business demands and mission outcomes. This panel of government and industry experts will discuss steps to build and mature a lean-agile organization with an emphasis on technical agility to deliver mission success in the cloud. O...

Join the ACT-IAC Small Business Alliance in coordination with the IT Government-wide Category as we host another webinar aimed at assisting small businesses in succeeding in the Federal contracting landscape. The webinar will consist of small business agency representatives and an industry participant discussing the ways to navigate the Federal Government for contracting opportunities. The discussion will include an overview of regulation and...

On February 13, shortly before the Covid pandemic, a USPTO executive team met with industry to discuss IT opportunities and challenges. CIO Jamie Holcombe and several colleagues shared their vision and anticipated journey, and invited industry to help address challenges in modernizing USPTO’s IT for its important mission. Mr. Holcombe and his team will share a six month update on progress made, and plans for the future. The team will she...

When addressing identity management (also known as identity and access management), customer experience should be considered in the policies and technologies for people to appropriately access technology resources (not just Cyber). This webinar will explore the future of CX and identity management – securely utilizing data sources across agencies to help verify identity that contributes to safe, secure, and better CX. Discussion will inc...

The ACT-IAC Federal Insights Exchange in concert with the General Services Administration OASIS Program Office is hosting an information session to generate awareness and educate small businesses about the OASIS SB contract vehicle, and the criteria involved with becoming a suitable Industry Partner for the OASIS SB contract. Previous OASIS SB Industry Partners have outgrown their size standard, resulting in an upcoming on-ramping to back-fill...