Join us to discover how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale. Key Takeaways:Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.Strategies for Omnichannel Support: Practical steps...

The Federal Strategic Sourcing Initiative for Office Supplies Fourth Generation (FSSI OS4) solution provides customers with the ability to cut costs and increase efficiencies by buying everyday supplies such as pens, paper, and printing items from a list of vendors with negotiated low prices. Attend this webinar to:Get detailed information on how to order supplies through the FSSI OS4 purchasing channelSee a walk-through with GSA Advantage!ŽEa...

Target Audience: Federal/State/Local Agencies and MilitaryAttention all public sector employees in the contracting and acquisition career field! In GSA's Market Research As a Service (MRAS) Customer Training: Effective Market Research (Fed/Military), you'll learn the importance of market research, how and when to conduct it, and how to get the best results by making your data collection methods more efficient. You'll also delve into the regula...

Data is everywhere. But is it providing value exactly where and when you need it? As public sector organizations continue to combat increasingly sophisticated cyber threats, build AI experiences and increase operational resilience in complex technical environments, data volume and complexity can rapidly outpace its utility. Making sense of data when it’s stored can involve a lot of time, resources and manual correlation. Join Elastic exp...

Many major cyber incidents have started as low level alerts — the kind that often don’t get investigated because your SOC can’t get to everything. But recent advances in threat detection and response have put 100% investigation in reach. Join our experts to learn proven strategies to level up your SOC to investigate every alert that comes in. Space is limited! Register now and don’t miss the opportunity to:Learn how to...

In an era defined by rapid technological advancements, law enforcement agencies face a multitude of cybersecurity challenges that demand innovative solutions and collaborative strategies. This panel will convene federal officials alongside industry leaders and academic experts to dissect the evolving landscape of cyber threats and vulnerabilities confronting law enforcement operations. Through a nuanced exploration of proactive prevention meas...

As the use of artificial intelligence has exploded throughout both the public and private sectors, much of the attention has been focused on its risks, because the technology is still developing and has the potential to cause harm. Less attention has been paid to how AI can be utilized to improve cybersecurity. The research firm IDC in its report, AI and Cybersecurity in Federal, State, and Local Governments, noted that AI is already having an...

As activity in space increases, the U.S. Government faces major challenges, including satellite proliferation, adversarial expansion into the space domain and the increased need for more space-based data to improve operations here on the ground. Yet those challenges are accompanied by numerous opportunities, from increased commercial space ventures to improved communications and geospatial capabilities. How will the federal government navigate...

Is your public sector IT team struggling with complex data queries and slow response times? SWIRL offers a groundbreaking solution that empowers users to interact with data seamlessly through natural language. By eliminating the need for data migration or complex indexing, SWIRL leverages your existing security infrastructure to deliver fast, secure and intuitive data access for organizations. Join SWIRL on Wednesday, August 28th to discover h...

A local government’s capital improvement plan (CIP) is critically important to managing their major infrastructure projects and assets. It can also be an extremely complex document to navigate, confounding even the most seasoned managers. In this webinar, you'll join ICMA Credentialed Manager Jim Nichols, a public works expert and the presenter of one of our most popular recurring webinars on development review processes, as he provides...