Poor customer service, impenetrable stacks of paperwork and legal red tape—all are common citizen complaints about interacting with government agencies, and all inhibit the public’s trust and compliance with government services and directives. In order to restore confidence and comfort, it’s more important than ever that the federal government institute processes and platforms to streamline the customer experience.On Septembe...

Gartner defines identity and access management (IAM) as “the security discipline that enables the right individuals to access the right information at the right times for the right reasons.” At the heart of the biggest data breaches of all time, those involving commercial firms like Target, Home Depot, and Yahoo, are stolen credentials. Other risks include improperly shared credentials and misuse by disgruntled employees. This webi...

Government agencies are actively preparing their data to take advantage of emerging technologies like Artificial Intelligence and Machine Learning (AI/ML). In the face of heightened mission complexity and data proliferation, agencies are looking for ways to maximize the value and impact of data. Application areas are accelerating as agencies turn to AI to drive cyber offense and defense, robotics and automation, transportation security, and he...

What if public service employees had more time to do the strategic work that requires analytic thinking? In the United States, 58% of citizen-related processes are still paper-driven. To reduce the burden of repetitive workloads, the President’s Management Agenda charges agencies to use emerging technologies like robotic processing automation to redirect resources to accomplish mission outcomes that matter most to citizens. This webinar...

ClearInfo focuses on providing agencies with strategic planning, requirements analysis, and design of Enterprise Information Management (EIM) solutions. All agencies want to extract maximum value from their processes, data, and content, while meeting various regulatory mandates. The challenge is that many operational process and systems are disconnected from mission critical content and records. Join us for a complimentary webinar to discover...