Government agencies recognize that seamless, efficient and connected services are a critical component to rebuild pride and trust in government. But legacy systems remain a major obstacle. And it’s impossible for agencies to scale their workforce to meet the increasing demands for public services and information. This challenge is often solved with technology, but reducing human interactions can result in cold and impersonal constituent...

It’s that time again to work with cities across the country to share the innovative work you all do! The Center for Digital Government’s Digital Cities Survey provides the opportunity for city information technology organizations to highlight the great work being done, benchmark with their peers and identify future trends. This year’s survey will reflect current challenges and the changing technology landscape as everyone str...

Fraudulent tax returns and new cyber schemes to defraud state agencies of COVID relief funds have pushed citizen identity fraud to new highs. But as federal agencies rushed to stem the tide with facial recognition, new privacy and efficacy concerns have surfaced. How can federal, state and local government agencies verify applicants, protect personal privacy and authenticate logins to efficiently deliver services to qualified citizens? Join Go...

DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...

The Administration’s first President’s Management Agenda holds the promise of a government that is equitable, effective and accountable, delivering results for American citizens. This is a multi-year effort, and agencies will jointly and separately work to fulfill the PMA Vision and its three priorities: Building a strong and empowered Federal workforce; delivering effective citizen services; and effectively managing the $1.5 trill...

Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...

Registration for this event is now closed Transforming Government through Technology Based Initiatives By taking a citizen centric approach to information technology, public sector leaders can deliver services in a fast, more secure, and reliable manner. While many see the value proposition in investing in information technology there are barriers to adoption. These include security, compliance, budgetary realities, and existing roadmaps. Info...

For Federal agencies, modern contact centers are essential to delivering better, faster government services. These digital channels are the first touchpoint for collaboration with one another, with citizens and service members, and with industry partners – and ensuring a positive customer experience is essential to success. So, how can teams modernize their digital services to drive efficiency and step up service delivery? Join MeriTalk...

USGIF continues its 2021 series of programs focused on the GEOINT equities of the U.S. military forces with a day of virtual programming dedicated to the U.S. Army. This day of keynotes and panel discussions is sure to inform participants from around the force about how GEOINT matters to them. It also affords the opportunity for participants from Army programs to share insights with GEOINT partners who are working to ensure the nation’s...

In the past year, two New Yorkers, Ritchie Torres and Mondaire Jones, became the first gay Black members of Congress. The U.S. Supreme Court ruled that the Civil Rights Acts’ workplace protections extend to gay and transgender workers. In the White House, President Biden has passed several executive orders to protect the LGBTQIA+ community. And yet, there is still much work to be done, nationally and here in New York. On the front lines...