According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

In this captivating presentation, David S. Sanchez who is the Technical Director of US Department of the Air Force (DAF) Enterprise Data Services Operations & Strategy (SAF/CNDS), Secretary of the Air Force will present how SAF Enterprise Data Services Operations and Strategy (SAF/CNDS) unveils a cutting-edge Integrated Data Services Environment and a multi-layered Data Fabric. This comprehensive solution encompasses the seamless capture,...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

Data has become the lifeblood of federal, state and local agencies’ missions, allowing more nimble, informed and effective operations and service. It drives almost every aspect of government services, from cyber threat detection, to mission critical support operations at civilian and military agencies, to externally-facing customer services. Understanding how to harness that data and use it in new, innovative ways remains a continuing ch...

A comprehensive and secure data strategy is essential for federal and state agencies to deliver on their missions. Data is the foundation for most emerging technologies and agencies are poised to transform the way they think about, manage and secure their agencies data.The SNG Live Virtual Speaker Series will gather IT decision-makers to discuss best practices and the progress they’re making around data strategy, and how it undergirds de...

The world is facing a digital boom with massive amounts of data generated each and every day. There’s 40-times more bytes of data than the number of stars in the observable universe. And soon, a vast majority of the global GDP will be digitized. So, now what? After an unprecedented year of increased remote work, more data is being produced than ever before. In the age of open data, where intelligent applications are running on hybrid pla...

Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

United We Solve! Join us for a multi-day virtual experience where analytics automation luminaries, data fans, Alteryx experts and analytic gurus like you can celebrate business breakthroughs - and be sure to catch The Grand Prix - a contest that pits racers against each other to answer the question: who is the fastest Alteryx workflow solver in the world.

Data management is king in crisis management. That proved true over the past year as government agencies and educational institutions with strong data strategies, hygiene and utilization were the most resilient during the COVID-19 emergency. Now, it's time to take the lessons learned from those organizations that best weathered the storm of the pandemic and share them in preparation for the inevitable next crisis, as well as to set the conditi...

Government agencies generate and collect massive amounts of data, but have long struggled to extract value from all that information. Now the Federal Data Strategy provides a 10-year framework to “leverage the full value of federal data for mission, service and the public good,” and the signs of agencies’ seriousness are everywhere. Developing workforce data skills remains a challenge, while legacy systems continue to complic...