Few utility and local government customer touchpoints are as operationally critical as billing and payments. Not only are bill payments a primary source of revenue for many organizations, but research also indicates this touchpoint can majorly impact constituent satisfaction and internal efficiencies. That’s why it’s mission-critical to continuously evaluate your billing and payment experience and optimize when necessary. To help u...

Join us for a live virtual event on February 28 at 12:00 p.m. eastern as our team briefs you on the legislative and economic issues shaping the $3.25 trillion dollar state and local government market. During this info-packed webinar, you will: Discover how recent economic forecasts will impact state and local government spending, including who’s spending (and who’s not). Get ahead of the curve by understanding what hot issues and p...

This event is open to Industry Insider members only. Join your colleagues at this in-person exclusive briefing for Industry Insider – California members featuring the largest California state department with a $140 billion overall budget and $4.5 billion estimated IT budget. The California Department of Health Care Services (DHCS) helps millions of low-income and disabled Californians each and every day providing access to affordable, in...

The work of local government leaders—from finance to planning to procurement—is more vital than ever. OpenGov’s annual State of Local Government Survey aims to shed light on this work and highlight where local government teams are making strides in efficacy. It also reveals opportunities for leaders to adopt new approaches that make teams more effective. This year’s survey respondents represent more than 500 public sect...

Join us for a lightning round discussion with North Carolina State CIO James Weaver. This quick conversation will touch on the challenges, emerging trends and initiatives shaping North Carolina’s gov tech landscape. Designed for private-sector professionals, this discussion will pinpoint opportunities, help fine-tune business strategies and validate sales and marketing activities. At the end of the conversation, ask CIO Weaver your most...

IT and HR leaders in Mobile County, Alabama recognized their legacy human resources and payroll processes were no longer efficient, and it was time to migrate to an improved system. After evaluating several options, Mobile County chose to move to Workday, a modern human capital management (HCM) system. But there was a problem – the County’s IT team didn’t have the necessary knowledge or experience to support the new tech depl...

With capital projects growing in scope and complexity, maintaining communication across all stakeholders has never been more crucial. Larger complex transportation projects mean multiple funding sources and more regulations, which creates a greater need for transparency and financial accountability. A project management information system (PMIS) can help agencies reshape how they approach and execute capital projects. Building on Kahua's flexi...

The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together! Open to Public Sector only.

The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!

We're shifting to a digital-first world, which begs the need for a standardized process that allows people to verify their identity in a digital, secure way. One way many governments are living up to this task is with mobile driver's licenses (mDLs.) mDLs are cryptographically-signed digital identity credentials issued by governments and are rapidly gaining adoption globally. Earlier this fall, the State of California began to allow California...