Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is...

There has never been a better time than now to enhance the security of your organisation. Given geopolitical activity in the world today, and with a growing business reliance on cloud-based connectivity, cyber threat activity poses a real concern for all connected businesses. Recently, the White House published a fact sheet advising companies to mandate multi-factor authentication on IT systems to make it harder for attackers to get onto the s...

Tyra Banks will be kicking off Customer Contact Week!The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model. Tyra is consistently ranked by Time Magazine as one of the world’s most influential people, and serves as CEO of her own multimillion-dollar entertainment company Bankable Productions. INDUSTRY-SPECIFIC THINK TANKS Think Tanks are scenario-based, interactive peer-to-peer discussions...

As the OPEX communities adapting to the new reality, we have a brand new exciting approach too! For the first time ever, OPEX Week: Business Transformation World Summit is going truly GLOBAL, covering key transformation strategies, best insights and case studies.Transformational & OPEX leaders are faced with the most tremendous challenges to navigate through this unchartered waters and lead their businesses to find new grounds for survival...

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. This 4-day interactive digital conference will...

*Request an invite The Patient Experience CDO Select is an exclusive, invitation-only virtual event created for CDOs, CMOs, Heads of Digital and Clinical Information that are responsible for major digital health projects.Engage, network and learn through benchmarking sessions, business meetings and interactive roundtables as we discuss topics like telehealth and best practices to design a more agile and innovative healthcare experience while d...

As end user demand for H/EV’s soars in Asia and begins to take root in the rest of the world, the greatest challenge to mass production and adoption continues to be cost and driving range with one charge, with the EV industry competing with conventional ICE vehicles and low gasoline prices. Everything in the vehicle, from the Battery Pack, BIW, Powertrain, Materials and Thermal Management contributes towards or influences these two point...

The next Industrial Revolution is here and we are evolving to a more connected, digitized world. Leveraging Industry 4.0 technologies is a necessity if you are going to meet consumer’s demands and maximize efficiencies. Now is the time to redefine how we look at gathering and analyzing data across machines and the supply chain to enable fast, flexible, and more efficient processes. At Digital Transformation for Manufacturing, you will ha...

FGCV brings together more than 200+ industry executives, military program managers, academic researchers, engineer, and other key decision-makers together to discuss upcoming acquisition & modernization programs, new initiatives and technologies in the combat vehicle space for both manned and unmanned systems. FGCV provides a unique opportunity for the combat vehicles community to come and gather in an intimate setting to discuss and deter...

Cyber threats continue to originate from a wide variety (and ever-multiplying) range of entities from state-sponsored groups and terrorists to criminal elements and emerging hacktivist movements. As these groups exercise increasing sophistication in their use of advanced technology, the federal government is pressured to keep “ahead of the game” in protecting a wide array of disparate legacy systems with more limited resources. Th...