Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is...

Tyra Banks will be kicking off Customer Contact Week!The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model. Tyra is consistently ranked by Time Magazine as one of the world’s most influential people, and serves as CEO of her own multimillion-dollar entertainment company Bankable Productions. INDUSTRY-SPECIFIC THINK TANKS Think Tanks are scenario-based, interactive peer-to-peer discussions...

As the OPEX communities adapting to the new reality, we have a brand new exciting approach too! For the first time ever, OPEX Week: Business Transformation World Summit is going truly GLOBAL, covering key transformation strategies, best insights and case studies.Transformational & OPEX leaders are faced with the most tremendous challenges to navigate through this unchartered waters and lead their businesses to find new grounds for survival...

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. This 4-day interactive digital conference will...

*Request an invite The Patient Experience CDO Select is an exclusive, invitation-only virtual event created for CDOs, CMOs, Heads of Digital and Clinical Information that are responsible for major digital health projects.Engage, network and learn through benchmarking sessions, business meetings and interactive roundtables as we discuss topics like telehealth and best practices to design a more agile and innovative healthcare experience while d...

As end user demand for H/EV’s soars in Asia and begins to take root in the rest of the world, the greatest challenge to mass production and adoption continues to be cost and driving range with one charge, with the EV industry competing with conventional ICE vehicles and low gasoline prices. Everything in the vehicle, from the Battery Pack, BIW, Powertrain, Materials and Thermal Management contributes towards or influences these two point...

The next Industrial Revolution is here and we are evolving to a more connected, digitized world. Leveraging Industry 4.0 technologies is a necessity if you are going to meet consumer’s demands and maximize efficiencies. Now is the time to redefine how we look at gathering and analyzing data across machines and the supply chain to enable fast, flexible, and more efficient processes. At Digital Transformation for Manufacturing, you will ha...

IDGA has made a proactive effort in light of emerging challenges in order to provide a senior-led, accessible event from the comfort of your own home! Our pivot to the online arena for our FGCV Summit comes off the heels of 8 successful years in providing ear to the ground content of benefit to the community. For our inaugural Online FGCV, our senior participating faculty has graciously provided theirtime to enable this shared virtual learning...

Advancing Training Capabilities to Maintain Battlefield Dominance and Soldier LethalityThe Synthetic and Simulation Training summit will discuss the current and future direction and utilization of virtual training & simulation technologies throughout the Military, Academia, Commercial Aviation, and Gaming sectors to ultimately allow military leaders the ability to plan, prepare, execute, and assess training events through minimal time, mo...

The 1st Annual Autonomous Vehicles Asia Summit is a one-stop conference that gathers key stakeholders including regional regulators, government stakeholders, car OEMs, research institutes, ride-sharing companies, technology companies, insurance and cyber security experts to discuss the regulatory, infrastructure, implementation, and technical issues pertaining to autonomous vehicles. Hosted in Singapore, the conference will be the definitive m...