Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies. The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new...

The Vision Federal Market Forecast is the ONLY non-profit federal market forecast that addresses the defense, civilian, and federal IT markets. In its 59th year, the Vision Conference is where industry and government convene to present and discuss the results of the Vision Federal Market Forecast. The Forecast delivers insights from hundreds of government executives, think tank experts, congressional staff and Wall Street analysts who take par...