For the success of your initial implementation, ongoing use, and future upgrades, you need the right ServiceNow system administrator with the right skills, expertise, and innovative mindset. It’s your system admin who will help you gain the most from your ServiceNow investment and stay current with the latest capabilities and best practices. Join us for a discussion of the unique responsibilities of your ServiceNow system admin and the w...

There’s more to a successful ServiceNow implementation than a smooth technology rollout. You also want to ensure that employees throughout the enterprise embrace the related process and policy changes and use the solution in the way you intend to improve the way they work. Join us for a discussion of how to use the Now Value model and proven best practices to guide adoption activities and equip employees with the knowle...

Just as digital technologies are transforming the way we live and work, they are profoundly changing our expectations of government services. You've asked for more opportunities to interact with your peers in state and local government, and ServiceNow is happy to deliver. Join us virtually on September 17th for the ServiceNow Virtual State Summit. You will hear from fellow state governments on a variety of key topics involving their implementa...

Can DevOps and IT Service Management coexist? They represent very different cultural approaches. For change managers, it is hard to keep up with the demands of DevOps teams. The rate at which DevOps teams submit changes, combined with the volume of changes they submit, can overwhelm legacy change practices. Register now to learn how ServiceNow DevOps can help accelerate change management with automated change creation from CI/CD tools and how...

The Upgrade Center complements the Automated Test Framework capability, which is designed to reduce upgrade time by automating manual tests. Together, these two in-platform capabilities can simplify your ServiceNow® upgrades and help you achieve success faster. Sound great? It is! Join the TechNow team and their special guest Jivanjot Kaur, Sr. Product Manager at ServiceNow, as she covers the new Upgrade Center. You’ll learn how you...

This demo explores aspects of Project execution, reporting, and status. We will explore sample current projects and track action items like risks and issues, provide updates in the form of status reporting, and use visuals to understand outstanding or overdue tasks to ensure project success.

As organizations navigate the new normal, the return to workplace for employees requires careful planning and execution. The ability to deliver employees the right digital experience, addressing both workplace and workforce readiness, is essential. With ServiceNow Employee Workflows you can keep employees informed, gather feedback, automate steps for returning to work, and provide a safe, employee-ready working environment.

Enterprise organizations move fast - and so do their customers and the needs of their customers. Disparate applications and disconnected processes can have an adverse effect on the health of the business. It is extremely critical that Customer Service Executives have a single system of action to prioritize work and make sure that the entire organization is working toward the same common goal.

This demo is an introduction to the concept of Service Management, it will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high level demo will introduce you to how these concepts work on their own as well as how they can come together for a full service management experience.

This demo explores aspects of Project execution, reporting, and status. We will explore sample current projects and track action items like risks and issues, provide updates in the form of status reporting, and use visuals to understand outstanding or overdue tasks to ensure project success.