As customer experience (CX) improves daily with conveniences like text reminders, order confirmations, and targeted emails, public sector agencies at every level are reassessing their service journeys to be more human-centered. Join Granicus for a complimentary webinar to see how agencies are making the right people aware of programs available, maximizing engagement and enrollment, improving productivity, and demonstrating measurable impacts...

Developing a new or redesigned website poses numerous risks for government agencies. One of those risks is low adoption by residents. With that in mind, the first important step is to collectively think about the purpose your agency's website should serve. What information does your agency want your residents to easily find, understand, and implement? For most agencies, that means shifting the focus from how the agency operates to how audience...

As state agencies continue to migrate services online, prioritizing positive digital experiences becomes vital. Whether it’s modernizing accessibility, integrating complex outreach campaigns, or increasing staff capacity at scale, state leaders are taking a user-centric approach to creating their online interactions. Join Granicus for a complimentary webinar to learn examples and tips that governments can implement to create more engagin...

Federal agencies have a variety of communication channels available to them for efforts in expanding outreach and engagement with government programs. Although every organization’s goals and content are unique, agencies should measure some basic components to ensure communications are optimized to drive the most engagement. Join Granicus for a complimentary breakfast for an interactive training session reviewing: Automated communication...

The federal government has rapidly digitized key processes to meet the public’s demand. The Executive Order (E.O.) on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” emphasizes the importance of building intuitive, equitable processes that foster inclusivity. But does your agency have a strategy to guide the customer experience (CX) journey and collect key engagement data? Join G...

Government leaders recognize that creating efficiencies both empowers and enables their teams to perform their best. With modern government solutions, team members are enhanced with efficiency in their roles and the public is better served too. Join Granicus for a complimentary webinar series to discover how governments use Granicus solutions to simplify requests, encourage resident self-service, and create seamless automated workflows. Each w...

Improving the customer experience (CX) is top of mind for local government leaders because a positive CX can build trust, foster meaningful community engagement, and improve internal process efficiency. Join Granicus for a complimentary webinar to discover how governments are using Granicus solutions to improve CX during our weekly webinar series. Each week, Granicus solutions consultants will demonstrate how governments can leverage digital s...

Government leaders recognize that creating efficiencies both empowers and enables their teams to perform their best. With modern government solutions, team members are enhanced with efficiency in their roles and the public is better served too. Join Granicus for a complimentary webinar series to discover how governments use Granicus solutions to simplify requests, encourage resident self-service, and create seamless automated workflows. Each w...

Digitizing government services provides a unique opportunity to engage and serve the public. But is your agency ensuring equitable access to program benefits? Building an inclusive, transparent federal government starts with strategic communications that drive program awareness and action. Governments benefit from communication strategies that create thoughtful interactions along the journey to enhance the digital experience. Join Granicus for...

Improving the customer experience (CX) is top of mind for local government leaders because a positive CX can build trust, foster meaningful community engagement, and improve internal process efficiency. Join Granicus for a complimentary webinar to discover how governments are using Granicus solutions to improve CX during our weekly webinar series. Each week, Granicus solutions consultants will demonstrate how governments can leverage digital s...