Attendees joined ServiceNow & Carahsoft in Columbus, Ohio for a session discussing Public Sector Digital Services Pro (PSDS).Public Sector Digital Services is the key motion to help government customers modernize and accelerate the delivery of services. It minimizes custom development with out-of-the-box building blocks for government use cases and processes. Public Sector Digital Services is a robust platform that is committed to continuo...

Delegated application development on the ServiceNow AI platform can break through some of the most pressing challenges within public sector organizations: complex IT processes, limited resources, and slow development cycles that struggle to adapt to the changing demands of their missions. In this Tech Talk, we showed attendees how to break the backlog, safeguard development, and unleash innovation. ServiceNow offers a low-code/no-code applicat...

The Cyber Operational Readiness Assessment (CORA) is crucial for evaluating and enhancing cybersecurity and mission resilience within Defense and Intelligence agencies. Integrating vast volumes of security, risk, and mission data into actionable insights demands continuous, real-time monitoring. This session showcased how the ServiceNow AI platform, utilizing Security Operations (SecOps) and Integrated Risk Management (IRM), offers federal age...

Today, the Planning, Programming, Budgeting, and Execution (PPB&E) process faces challenges of complexity, fragmented data, and the need for cross-agency alignment. In this session, ServiceNow experts demonstrated how Strategic Portfolio Management (SPM) helps the Department of Defense modernize PPB&E execution by providing visibility into program requests and investments, supporting collaborative planning across stakeholders, aligning...

The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in addressing these evolving demands. Enter AI-powered ServiceNow CRM—a game-changing solution that redefines how public sector agencies engage, serve, and inspire trust.In this session, ServiceNow thought leaders and...

Building mission apps didn’t mean writing the same code over and over or spending hours fixing small errors. ServiceNow Build Agent changed that. ServiceNow Build Agent let developers simply describe what they needed in plain language — and the AI built it. It created the data, screens, and logic automatically, and even caught and fixed mistakes along the way. This AI-powered assistant helped Army teams build and update application...

Across federal agencies, mission success increasingly depends on providing a seamless customer experience while ensuring the work behind the scenes gets done with accuracy and speed. ServiceNow’s federal CRM empowers agencies to modernize their front office—acting as a digital front door for citizens, businesses, mission partners and other agencies—while seamlessly connecting to the middle and back-office processes that drive...

Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. When HR teams manage these activities through disconnected tools, important context can be lost and follow-ups delayed. In this session, ServiceNow experts demonstrated how HR Service Delivery (HRSD) brings every aspect of Employee Relations into one secure workspace—helping HR teams manage cases, coordinate across de...

Expectations of federal agencies are sky high. The dreaded “swivel chair” approach is no longer acceptable. Agencies have made progress modernizing individual systems, but to modernize effectively, they must embrace a streamlined and standardized digital experience. Accenture Federal Services, ServiceNow's Federal Partner of the Year, explored how AgencyConnect can help agencies accelerate their missions while reducing costs throug...

Now Assist for Creator is transforming development on the ServiceNow AI Platform by dramatically speeding up common admin and dev activities. This session showcased capabilities like the Build Agent, allowing teams to go from idea to fully functioning app in minutes. Designed for SLED organizations, attendees saw how AI unlocks powerful efficiencies across pro-dev and low-code workflows. Tom Freeman and Andrew Vitollo demonstrated how AI gener...