State, local, and education (SLED) agencies continue to face mounting pressure to manage risk, meet regulatory demands, and defend against growing threats — all with limited resources. Manual processes and siloed systems have only made it harder to stay compliant, secure, and in control. This session explored how the ServiceNow AI Platform transforms governance, risk, and compliance management across the public sector. By digitizing key...

Federal law enforcement agencies operate in fast-moving, complex environments where managing mobile assets — vehicles, field equipment, mobile IT systems — is critical to mission success.In this session, attendees learned how ServiceNow’s AI platform delivers real-time visibility, automates inventory tracking, and predicts maintenance needs to maximize asset readiness and security.Insights on using AI to predict maintenance n...

The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in addressing these evolving demands. Enter AI-powered ServiceNow CRM—a game-changing solution that redefines how public sector agencies engage, serve, and inspire trust. In this session, ServiceNow thought leaders an...

Attendees joined ServiceNow & Carahsoft in Columbus, Ohio for a session discussing Public Sector Digital Services Pro (PSDS).Public Sector Digital Services is the key motion to help government customers modernize and accelerate the delivery of services. It minimizes custom development with out-of-the-box building blocks for government use cases and processes. Public Sector Digital Services is a robust platform that is committed to continuo...

Delegated application development on the ServiceNow AI platform can break through some of the most pressing challenges within public sector organizations: complex IT processes, limited resources, and slow development cycles that struggle to adapt to the changing demands of their missions. In this Tech Talk, we showed attendees how to break the backlog, safeguard development, and unleash innovation. ServiceNow offers a low-code/no-code applicat...

Today, the Planning, Programming, Budgeting, and Execution (PPB&E) process faces challenges of complexity, fragmented data, and the need for cross-agency alignment. In this session, ServiceNow experts demonstrated how Strategic Portfolio Management (SPM) helps the Department of Defense modernize PPB&E execution by providing visibility into program requests and investments, supporting collaborative planning across stakeholders, aligning...

The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in addressing these evolving demands. Enter AI-powered ServiceNow CRM—a game-changing solution that redefines how public sector agencies engage, serve, and inspire trust.In this session, ServiceNow thought leaders and...

Building mission apps didn’t mean writing the same code over and over or spending hours fixing small errors. ServiceNow Build Agent changed that. ServiceNow Build Agent let developers simply describe what they needed in plain language — and the AI built it. It created the data, screens, and logic automatically, and even caught and fixed mistakes along the way. This AI-powered assistant helped Army teams build and update application...