According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Government and industry face significant challenges in hiring the right skilled workforce, encountering a very competitive landscape, where all are vying for similar talent along with pressures to control cost. With this new landscape, government and industry are investing human capital well versed in digitization, robotics, automation, artificial intelligence, machine learning, and new emerging technologies of the future. Everyone is still en...

Customer expectations are rising. Today, patients expect healthcare to be convenient, accessible and delivered seamlessly. The need to provide high-quality personalized care has never been greater. Patients want convenience, personalization and accessibility in the same way they receive it with online shopping. This need comes at a time where the providers, technology firms, payers, life science services, etc. are experiencing workforce short...

Emerging technologies are transforming the global ecosystem at an accelerating pace and presenting unprecedented opportunities for innovation, impact, and career growth. Even though the U.S. has experienced rising costs, economic uncertainty, and a workforce talent crisis, emerging and innovative technologies have continued to advance including the release of new and innovative artificial intelligence tools, movement into Quantum Technology, r...

The Summit is the most important event of the year for our community of government and industry leaders who share a passion for government modernization through shared services. The theme of this year’s Summit is “Breaking out of the Box to Achieve Performance Breakthroughs.” We’ll be hearing from big thinkers in our community and around the country about bold and innovative ideas to overcome barriers and speed up the p...

Over the past year, the Biden-Harris Administration has increased the focus on improving federal services through the President’s Management Agenda which presented a roadmap for ensuring an equitable, effective, and accountable Federal Government that delivers results for all. The three priorities were: Strengthening and empowering the Federal workforce; Delivering excellent, equitable, and secure Federal services and customer experience...

Imagine Nation ELC 2022 brings together the government technology community to discuss the issues facing government and work together to develop practical solutions and innovative strategies. We expect over 650 executives from government and industry to participate in person plus a virtual audience in what has been described as the “best event in the government technology arena.” Seating is somewhat limited this year. The best way...

Building the Cyber Environs: Tools, Technology and Workforce The shift to digital, cloud, AI and other technologies has given rise to a variety of cyberattacks with an alarming cost. Government and industry continue to face critical security and risk issues with increased cyber threats, supply chain and cloud vulnerabilities, ransomware, phising, stolen credentials and identities, new sophisticated attack approaches and other cyber-types of at...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

Department of Homeland Security (DHS) is one of the leading federal agencies in implementing in Cloud, UI/UX, SecDevOps and Cybersecurity capabilities. In 2021, President Biden signed Executive Orders (EO), some of them have a major impact on most components of DHS. First Executive Order is “Improving the Nation’s Cybersecurity”. It is a detailed overview of the Federal government’s plan to better secure America ...