Technology plays an increasingly central role to achieving successful customer experience (CX) projects. Shifting consumer trends in 2020 led to a “customer experience revolution,” and CX leaders say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017. This increases demand and pressure on IT organizations. This complimentary webinar looks at the CX traps that technology organizations need to avoid, and the...

Almost every organization claims the customer comes first, but is that really the case? Join us for this complimentary webinar as Gartner experts explore what it means to execute a true customer-centric strategy. CIOs and IT leaders will learn the benefits of this approach, how to evolve your IT delivery model to gain these benefits, and how you can measure the impact of a customer-centric strategy. You also will discover how fusion teams can...

After careful consideration and input from our clients, Gartner has made the decision to deliver this year’s conference virtually. While we were looking forward to bringing people together in person, given the uncertainty associated with the Delta variant and potential travel and safety challenges we believe at this time a virtual conference experience will provide the best opportunity to learn, engage and be inspired. The global landsca...

The digital era has brought unprecedented change to technology, business and society. Beyond managing IT, CIOs are called to lead and inspire their teams and business stakeholders through deeply transformative business models, practices and cultures. Gartner IT Symposium/Xpo addresses the strategic needs of enterprise CIOs and their leadership teams. Last year was a catalyst that brought digital business innovation to the forefront of organiza...

Discussion Topics: Technology adoption trends of 111 emerging technologies sourced from 437 IT executives Peer-driven view of the value and risk factors and perceptions of technologies across six domains Which emerging technologies did not justify the hype and which are being cautiously deployed EDT: 10:00 a.m. | BST: 15:00 Which emerging technologies can provide your enterprise with a competitive edge? How do you determine the right technolog...

You get to design your personal brand, but those around you get to define it. Do your peers and stakeholders see you as a value builder and a strategic ally, or something far less strategic? Without an intentional plan and approach, you may never know and can only guess. Digital transformation gives CIOs a unique opportunity to assert themselves as a business strategist and value creator. Yet, CIOs must first establish a personal brand that th...

Organizations realize they must innovate to gain a competitive advantage, or even to just keep pace. The pressure to innovate through technology is constant, and leaders must navigate an expanding range of available approaches. To address this problem, the Gartner Innovation Framework was developed to help executives and other organizational leaders take stock of their goals and current situation, so they then can determine which innovation ap...

Digital transformation gives CIOs a unique opportunity to assert greater influence over business strategies and create new value. Exploiting this opportunity demands a new approach to building relationships and cooperating with your business stakeholders. Rather than reacting to business needs, strategic partners share a vision for how to move forward to achieve shared goals. In this first of a special three-part webinar series, Gartner expert...

Today, to grow amid uncertainty means marketing and business must create, strengthen and renew connections. As a marketer, you are at the center. Reaching customers whose needs and behaviors continue to shift. Hearing and acting on employees’ voices calling for internal and societal change. And connecting business partners and corporate leaders to support digital opportunities for new growth. After a year of upheaval, you know the chall...

Discussion Topics: Ensure you keep your focus on cloud strategy as you move into implementation Best practices for a successful cloud implementation Pair a business-driven strategy with a pragmatic adoption/migration plan Not all cloud journeys are the same, but there are similarities. Journeys range from infrastructure replacement to digital transformation, with many others in between. A business-driven strategy coupled with a pragmatic adopt...