“The customer is always right” is a common phrase in the private sector, but the sentiment applies to the government, too. The success of agency missions depends on effective customer experience (CX). While agencies face unique challenges, there are opportunities to improve CX and align more closely with best practices seen in the private sector. Join us online Wednesday, March 26 at 2 p.m. ET/11 a.m. PT to hear government and indu...

Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative, and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. Join us Monday, March 24 from 4-4:30 p.m.ET/1-1:30 p.m. PT to hear fr...

As government agencies become increasingly data-driven, they need to build trust across multiple stakeholders by navigating cybersecurity and privacy concerns, upskilling staff, and changing long-held practices. It is a massive to-do list, but it is necessary for agencies looking to take advantage of tools like artificial intelligence. Join us online Wednesday, March 19 at 12 p.m. ET/9 a.m. PT as we discuss data trends and what agencies can do...

Picture this scenario: you’re a customer service representative at the DMV. You’re working with a customer who is trying to update their license but doesn’t have the right paperwork. You know there are alternative documents they could use, but they are buried deep in a 450-page manual. What if instead of leafing through that massive document to find the needle in the haystack, you instead consulted a conversational AI tool th...

You may have come across the concept of fixed vs. growth mindsets at some point in your education or career. The idea boils down to the differences between the two: a fixed mindset means that someone regards their skills and abilities as unchanging whereas a growth mindset views intelligence, skills and abilities as dynamic and improvable. You will learn:The defining characteristics of a fixed vs. growth mindset.How to embrace a growth mindset...

Agencies at every level of government have an abundance of data, but knowing how that data can help you understand and better serve the community is often a real challenge. How can you craft data-driven narratives that connect with your intended audience, whether internal stakeholders or constituents, to help address community needs? Join us Monday, March 10, from 4-4:30 p.m. ET/1-1:30 p.m, to hear from Mallory Bateman, Director of Demographic...

Quantum computing in government is poised to make an impact. Updates and timelines from the National Quantum Initiative paint a very exciting picture of its potential in the public sector, with many agencies actively benefiting from the sophisticated technology today. So, what does the future hold for your agency and your role as quantum computing continues to ramp up across government? Join us online Wednesday, March 5, at 2 p.m. ET/11 a.m. P...

Data management in government can feel like a moving target. With innovative technologies and systems being implemented and data privacy laws emerging, what worked last year or even last month may no longer suffice. Join us online Wednesday, Feb. 26 at 2 p.m. ET/11 a.m. PT to hear from government and industry leaders about how to brush up on the latest data trends, best practices, and core components for an effective data management strategy....

We’re about a month into the administration change, and the transition is still fresh. As seasoned government employees know, an administration change isn’t a one-and-done situation. It can take time for priorities and objectives to be established. So where does that leave the public sector workforce? How can you navigate this transition while remaining dedicated to your role and agency? Join us in person at the GovLoop office in d...

Are you listening to understand, or are you listening just to respond? Often, when we’re in conversation with our teams, we are more concerned with our responses than what is being communicated to us. To be an effective, engaged supervisor, you need to exercise active listening skills. Join us online Monday, Feb. 24, from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a career expert about active listening basics and how to apply them in pra...