CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

What is Water Infrastructure Indonesia? By 2015, it is estimated that more than US$6 billion will be needed to reach 68,87% national clean water coverage target in Indonesia from its current coverage. That would mean US$2 billion opportunities every year for industry players with interest in water infrastructure projects. Water Infrastructure Indonesia will provide comprehensive picture on what’s going on in Indonesia, what water infrast...

Streamlining Government Contact-Center Systems and Practices to Optimize Organizational Efficiency and Productivity With a constantly growing demand for government contact centers and the introduction of new acts and regulations, public sector contact-center professionals must be up to date with the latest in technology solutions and practices. The Government Contact Center Summit 2011 in Washington, D.C. will explore the solutions to the prob...

Over the past decade, private organizations all over the world have looked to shared services as a way to create competitive advantage, enhance controls and gain greater flexibility. These same organizations have sought more than centralization. They have created SSO’s to leverage technology, develop stronger controls and information flow and generally improve the service these functions provide. They seek to allocate resources to the co...

Managing the Unique Costs and Challenges of eDiscovery in Government Criminal Enforcement and Civil Actions IQPC’s eDiscovery Strategies for Government will offer key insights to stay on top of emerging challenges and how to craft thorough, cost-effective and defensible eDiscovery. Additionally our expert faculty will provide key benefits for government organizations including: The necessary procedures and tools for reducing the time, co...