The Government Performance & Benchmarking Summit 2015 (19-23 April in Dubai, UAE) will showcase top governmental entities that implement efficient performance management systems and HOW they fulfil their desire to rank among top five governments globally as of part of their national visions. The summit will focus on the HOW element of implementation when incorporating best practice. Benefits of attending:• Gain insights on the leading...

The conference will allow you to Understand cross border regulatory requirements, the impact of the pending EU regulations, consent, efficient storage and tracking strategies to ensure quality will allow you to move forward with your research and improve your drug discovery process.We bring together leaders from industry, academia and institutions from across the globe facilitating learning and development to maximise your research opportuniti...

IQPC’s 11th HR Metrics Summit will assemble experts and executives from cross-industry HR departments who will discuss the methods of validating HR’s role within an organization and develop strategies for resolving company and industry wide challenges. Learn About: Using HR Metrics to Drive Activity & Business Functions Predictive Analytics Data Sets: What Matters to You and Why? What are the right Metrics to track? NEW for 201...

CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

Streamlining Government Contact-Center Systems and Practices to Optimize Organizational Efficiency and Productivity With a constantly growing demand for government contact centers and the introduction of new acts and regulations, public sector contact-center professionals must be up to date with the latest in technology solutions and practices. The Government Contact Center Summit 2011 in Washington, D.C. will explore the solutions to the prob...

Over the past decade, private organizations all over the world have looked to shared services as a way to create competitive advantage, enhance controls and gain greater flexibility. These same organizations have sought more than centralization. They have created SSO’s to leverage technology, develop stronger controls and information flow and generally improve the service these functions provide. They seek to allocate resources to the co...

Managing the Unique Costs and Challenges of eDiscovery in Government Criminal Enforcement and Civil Actions IQPC’s eDiscovery Strategies for Government will offer key insights to stay on top of emerging challenges and how to craft thorough, cost-effective and defensible eDiscovery. Additionally our expert faculty will provide key benefits for government organizations including: The necessary procedures and tools for reducing the time, co...