DEI has become an inherent part of organizational culture as we look to build better workforces for the future. Studies have shown that a diverse and inclusive workplace culture promotes employee engagement and productivity, and enables problem-solving and collaboration, while varying perspectives on business challenges creates innovative and positive outcomes. While many governments have shifted policies and mandates to address DEI issues, im...

Adapting for a More Resilient Enterprise in the Next Normal It was not too long-ago that governments could have robust discussions regarding technology without even mentioning cybersecurity. Today, government institutions have substantial assets and value manifested in digital form, and they are deeply intertwined with remote technology networks. Many acknowledge the serious threats that cyberattacks pose to the public sector; but cybersecurit...

Governments recognize data’s potential to serve citizens according to their needs. Demand for data and relevant insights has never been higher. Not all departments and agencies, however, are capturing the same data points or even the same types of data. Consequently, public sector data professionals spend an inordinate amount of time on manual collation and manipulation that could be automated, preventing key analyses from being complete...

Providing taxpayers with a seamless digital experience. COVID-19 was a turning point for tax authorities, allowing them to instore and further develop digital services and touchpoints for citizens, customers, and clients around the nation. Whether the IRS specifically or State & Local authorities – the digital transformation of taxation services and unemployment insurance delivery has never been more robust. This unique moment in tim...

Transforming Government Through Technology-Driven Initiatives In the midst of historic unpredictability, the Commonwealth of Pennsylvania faces yet another significant disruption: the election of its first new governor in eight years. Rapid, large-scale change presents challenges—but also opportunities to take stock of innovative systems and ideas that have modernized the Commonwealth over the past eight years. By improving collaboration...

Delivering a simpler, more accessible, and cost-efficient public procurement system. Procurement is a key strategic process for the public sector to satisfy its constituents by delivering the right products and services on time. Technology is at the core of implementing a successful procurement process. The objective of procurement transformation is to perform tasks and processes more efficiently using technology to deliver benefits seamlessly...

Leveraging technology to the benefit of all The Commonwealth of Massachusetts is promoting best practices and inspiring technological innovation throughout the public sector. The significance cannot be understated given the changing landscape and diversity on display throughout Massachusetts – manifested through Local & Commonwealth-level initiatives dedicated to workforce upskilling, digital accessibility, digital inclusion, and dat...

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of...

Redefining the Workforce & Workplace in an Age of Uncertainty  Employers and employees need to keep up with a fast-paced world of new challenges – working in isolation, weathering waves of mass resignations, and training staff in the use of ever-changing technology. To solve these countless challenges, plus those yet to arise, HR professionals must communicate and collaborate. They must emphasize best practices and weed o...

Transforming Government through Technology Based Initiatives Advances in information technology have enabled public sector leaders to launch projects on exciting new trajectories. While many see the value proposition behind information technology investments, there remain barriers to adoption. These include team-wide buy-in, budgetary realities, and pre-existing roadmaps. Today, information technology plays a central role in all aspects of gov...