As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-i...

Join our upcoming roundtable discussion to hear how State and Local government leaders are leveraging the Salesforce solution to enable effective citizen self-service, streamline back-end processes, and increase efficiencies of the end-to-end licensing, permitting and inspections (LPI) process. Sign up now to hear discussion topics on how to: Digitize the constituent experience through self-service portals and a streamlined application intake...

Join us to hear insights from Kevin Jones, former state CIO of WI, on their agency's innovations using the Salesforce platform. Learn from Dustin Arnold of Dane County Behavioral Health as he speaks to his county's digital transformation of residential assistance and behavioral health services. Our final session will highlight and demo Salesforce's Service Cloud Voice solution, which enables government agencies best serve their constituents.

Whether creating a new online form, modernizing a process, or undertaking a complete digital transformation, you are embarking on a journey – but it does not have to belong or overwhelming! Modern technologies drive teams to rethink customer engagement and project delivery. Looking to get started or evaluating your next steps? Great! This Innovation hour offers you: Approaches to accelerating your project delivery Real business cases to...

Citizens are holding the government to high standards of communication -demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Register now for this upcoming webinar to find new ways to communicate and connect with the cons...

Join us live to learn from industry leaders who are revolutionizing their companies in an all-digital, work-from-anywhere world. Discover how they're driving success from anywhere, connect live with industry and product experts, and get the first look at our latest innovations for accelerating your time. Succeed from anywhere in any industry. Learn how to: Accelerate transformation with purpose-built industry clouds and 700+ prebuilt processes...

Virginia and Maryland residents expect simple and effective government services and quick problem resolution. Improve your resident experiences by optimizing service delivery, quick information access via multiple media channels, and more using Salesforce's platform. Don't miss the chance to see a live demo of Salesforce’s 311 solution that: Eliminates the infrastructure costs Integrates with third-party platforms, like Twitter Utilizes...

Health and Human Services (HHS) agencies face mounting challenges to meet the rising need for largely underfunded and understaffed services that are rooted in legacy systems. Join our Los Angeles Virtual Innovation Hour to hear insights from the Department of Public Social Services (DPSS) on their Salesforce implementation to address public health technological gaps. Sessions will also feature demos of Salesforce (Call Center), MuleSoft (HL7 I...

The Government Accountability Office reported in June 2020 that 60% newly-hired government employees only stayed at their job for two years.Using employee lifecycle tools in end-to-end, hire-to-retire (H2R) integrated human processes can help slow the departure of talented individuals and create meaningful career paths, while cutting operational waste and redundancy. Attend this webinar to learn how government and industry thought leaders are...

Is your agency struggling to manage its appeals due to manual, extremely time-intensive appeals processes? Will you be able to effectively manage the wave of appeals that is predicted due to the financial impact of the pandemic? This webinar will discuss how AST's Appeals and Exemptions solution, built on the Salesforce cloud platform, provides a template that allows citizens to apply for appeals and exemptions completely online! Discover how...