Join your peers for the next DHS ServiceNow Special Interest Group (SIG) where DHS staff from across all components will share examples of innovative ways ServiceNow has been deployed in support of the DHS mission. During this session we will discuss: Best Practices for Data Governance Software Asset Management & Sunflower Integration Automating the CI/CD Pipeline Citizen Development Establishing and Optimizing a ServiceNow Center of Exce...

Since 2019 there has been an over 700% increase in ransomware attacks, with over 70% of ransomware attacks being successful. Building a strong defense against ransomware is now table stakes in security planning. Join ServiceNow and the FBI on November 9th to gain insight into the current ransomware threats and learn strategies to avoid being the next federal agency target. This session will also detail how ServiceNow supports agencies in prep...

Did you know many federal agencies use ServiceNow beyond ITSM, using its low-code and pro-code capabilities to fuel innovation? During this webinar, attendees learned about the evolution of ServiceNow's low-code capabilities from its inception, through the new GenAI capabilities and into a future designed to empower federal agencies to innovate like never before. They also discovered how these advancements enable the rapid development of appli...

Business processes throughout the federal government are complex, so an agency's ability to easily identify workflow bottlenecks and implement meaningful process improvements is critical to achieving agency mission. Imagine a one-click experience to identify bottlenecks in a workflow, and a second click to generate recommendations for process improvement. We call this Process Mining, and delivered across your HR teams, can truly unlock digital...

ServiceNow’s digital health platform is driving the modernization of government health agencies’ health service and program delivery. Discover how a digital health platform can build a supporting ecosystem that advances the way that public sector critical care programs are delivered. Learn the role that GenAI has in helping address barriers to efficient health service delivery. Join us as we discuss and demonstrate: Digital Health...

This session focused on the seamless integration of SAP on ServiceNow's low-code platform, App Engine. Attendees discovered how this powerful combination can elevate their business processes to new heights, offering a streamlined and efficient workflow. In this on-demand webinar, we delved into the practical aspects of scanning SAP instance for the best candidates and rapidly extending SAP functionalities within the ServiceNow environment. The...

This session uncovered the transformative potential of integrating General Artificial Intelligence (GenAI) with ServiceNow's advanced capabilities, strategically designed to optimize U.S. Federal Government operations. Attendees investigated how ServiceNow's Now Assist, can elevate through the synergy with GenAI, resulting in streamlined routine tasks, content creations and optimized resource allocation. They also explored how this dynamic col...

Your HR team is oftentimes at the center of crucial moments for your employees, whether it’s answering benefits inquiries, processing PAR requests, or managing onboarding. That’s why it’s all the more important to ensure your HR team is equipped with the tools they need to work efficiently and stay focused on mission-priority tasks. To help our Federal customers increase HR operational efficiency, ServiceNow offers Process Mi...

Across government, permitting is run with a number of homegrown systems that are still primarily manual and paper-based. This means there is no little to no visibility for both the citizens submitting permit requests and the stakeholders involved in the process. This also brings challenges to the government workforce forcing them to swivel chair between systems resulting in lower productivity. ServiceNow’s Public Sector Digital Services...

In this on-demand session, attendees explored the game-changing potential of Low-Code and No-Code development on the ServiceNow platform. This session was specifically tailored to revolutionize internal government forms. In an era where internal processes are the heartbeat of efficient government, they discovered how this innovative approach can reshape and modernize the way government agencies handle their crucial internal documentation.