Complex licensing, permitting and inspection (LPI) processes have plagued state and local governments for years. Manual workflows, siloed information and one-off solutions make the process time consuming and cumbersome for public sector employees and residents alike. COVID-19 brought urgency to the need to modernize and virtualize LPI, but the temporary fixes adopted during the pandemic need a permanent solution. As communities everywhere look...

COVID-19 has created significant economic challenges for small businesses throughout the country, especially businesses owned by people of color. The continued fight against systemic racial discrimination compounds the urgency of addressing these challenges. In 2018, Living Cities and the Citi Foundation launched the City Accelerator on Local Business and Job Growth to provide an opportunity for five cities to work collaboratively over the cou...

COVID-19 exposed how unprepared some government agencies were for a shift to online processes. Many local and state offices either didn’t have the technology in place to move services online or the technology was not built to handle the volume. This presents a unique opportunity for governments to embrace new forms of technology, including cloud and SaaS-based solutions. Join us October 6 at 10:00am PT/1:00pm ET as our experts explore ho...

Government agencies throughout the country face a stark financial reality as a result of the COVID-19 pandemic. In just four months, state and local governments furloughed or laid off 1.5 million workers – twice as many as in all of the Great Recession. The Center on Budget and Policy Priorities estimates state budget shortfalls will total $555 billion over state fiscal years 2020-2022. To survive these challenging times and continue ser...

Six months into the coronavirus pandemic, state and local governments have been impacted in countless ways. Now, even as many public employees have returned to the office, governments continue to face uncertainties and disruptions to normal operations. To better understand how agencies continue to be affected, Governing and Workiva surveyed dozens of agency leaders across the country. In this 30-minute webinar, we’ll discuss the results...

Traditional remote voting options have raised questions around security, reliability and accessibility, but the current environment leaves many states and localities with few options. Fortunately, advancements in mobile, app-based voting make it a viable – and secure – alternative to help protect public health in the upcoming election. On August 31, Governing and Voatz are joining together for an information-packed webcast on how a...

The COVID-19 pandemic placed a huge burden on government agencies, especially those that suddenly faced skyrocketing call volumes. Meanwhile, the rapid acceleration to remote work upended the norms in the traditionally brick-and-mortar call center environment. This unexpected shift may have exposed gaps in how prepared agencies are to manage a sudden surge in demand, but it also presents an opportunity to consider what future contact centers c...

One clear lesson from COVID-19 is that digital services are a vital part of government resiliency strategies. When social distancing requirements made in-person government transactions undesirable or unavailable, web and mobile channels became some of the primary means for delivering services to citizens and businesses. This session will explore: • How the COVID-19 experience is shaping digital services strategies going forward• Best...

The COVID-19 pandemic was yet another reminder that state and local leaders must be ready to cope with large-scale disruption. Effective leadership at the city, county and state level has been vital for limiting the spread of the virus and maintaining support for social distancing efforts. And strong leadership will be just as important as communities navigate the economic recovery and cope with declining revenues. Our panelists will cover: Le...

Citizens are looking for greater digital interaction and increased access to services than what is currently provided by state and local governments, especially during time of crisis. The Center for Digital Government recently conducted a survey of government technology leaders to better understand their priorities, concerns and constraints related to online services post COVID-19. Join us July 16 at 10:00am PT/1:00pm ET to hear the results of...