The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 6/23-6/24/2020 You are Invited to Join Us at our Virtual Summit! For the past 25 years WITI has held a Summit in the Silicon Valley that brings together the incredible minds of women in technology. From the first computers being honored at our Hall of Fame Awards night and Gloria Steinem inspiring WITI women to reach for...

Digital Experiences that Put People First The people you serve, from citizens to employees, expect the same digital experiences from government that they have everywhere else. They want online interactions that are personal, seamless, and easy to access from any device. From delivering a modernized web platform, to digitizing forms and services, to creating and delivering relevant content, agencies can combine mission success with great experi...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

SMSsummit brings over 10 years of experience in social media education. That means you can count on a vetted, specially curated series of sessions and seasoned, experienced speakers to tackle topics that have the biggest impact on your agency or department’s social media strategy. SMSsummit is your one-stop-shop for focused social media education. SMSsummit features three days of sessions, case studies, and in-depth workshops specificall...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

As technology improves and becomes more intertwined with our daily lives, more and more people expect government to provide the same level of customer experience as the private sector. When people reach out to federal contact centers to check in on the status of their account, verify appointments, or schedule vital services they rely upon for their livelihood, they can be hit with an onslaught of personal verification questions akin to an inte...

It is no surprise that government leaders are focused on convenience and modernized services. At Once Upon A Time, we have the privilege of developing service events that offer engaging experiences with trusted partners and industry leaders. On Thursday, November 21, 2019 from 10:00 AM - Noon team members will share how your company can become a part of the "Family Strong" initiative and showcase your services to the men and women of the Headq...

Learn All About Your GCA Membership Whether you are new or well-seasoned in government contracting, this invitation is for you. There is always something or someone who is new to GCA, so come learn and get acquainted in Orientation class. The Government Contractors Association is a professional, public organization designed to facilitate business owners in winning federal contracts through education, resources, and relationships. If you are a...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...