Deloitte calls it “data, deployment and decisioning.” Gartner, “continuous intelligence.” And our own Futurum research calls it “extreme agility and automation." Any way you slice it, delivering on brand promises requires a level of speed, scale and intelligence in customer experience (CX) technology that many organizations don’t possess. Expanding and converging customer touchpoints. An explosion in data. A...

The health and economic impacts of COVID-19 are straining the social safety net. States are processing unprecedented numbers of new unemployment insurance claims. Cities and counties confront rising demands for information sharing, symptom tracking and contact tracing related to the virus. And, of course, all of this is happening at a time when most state and local government employees are working from home. Join us July 29 at 11 a.m. Pacific/...

This webinar session will establish a basic technique used in intelligence for data exploration, and then demonstrate how you can tackle any piece of data you encounter without getting stuck on the initial step - What do I do with my data? Attend this viewing of the recorded webinar for a social media analysis demo, where we will review how to: Connect to a social media data file form Social Studio Create a series of worksheets that answer th...

In the wake of COVID-19, state and local government contact centers are handling an unprecedented volume of citizen interactions. A recent survey by NICE inContact, a provider of innovative contact center software, found more than 90 percent of public sector contact centers saw traffic increases as citizens sought information and vital government services related to the pandemic. Now, contact center traffic is poised to grow even further as co...

Many users know how to find tables on data.census.gov, but did you know that you can also use the Census Bureau’s application programming interface (API) to quickly access data in a standardized way? In just a few easy steps, you can edit a sample URL, save your results, and open it in Excel to get the data you need. Join this webinar for an introduction and live demonstration of our API in action.

This month, Dan Williams, USWDS product lead, will lead a demonstration of several newly released USWDS components, including file input, breadcrumb, tooltip, and the long-awaited date picker. We’ll also discuss updates to the USWDS gov banner. This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. USWDS is a library of principles, guidance,...

During the onslaught of uncertainty that COVID-19 introduced to our way of life, entire countries were being forced to move through the stages of a crisis response. The initial shock of a pandemic led to reactive emergency communications, which led to a steep increase in the use of social media as our communities looked for information and support. At last, we find ourselves adapting to a new normal and moving towards a recovery phase. What ca...

Do we need to worry about screen time? Good and bad screen time, total time advised by research, the influence of bad digital logistics, and the right intersection with live teaching, chat-bots, project-based learning online and more.

Today’s new reality and remote business environment has rapidly expanded the publicly accessible attack surface of every organization. Adapting business during these unprecedented times requires adopting new platforms and processes, many of which lack security and compliance guardrails and are changing the way we think about risk. Safeguarding private information and users, both internal and external, that engage on these collaboration p...

No one in this lifetime has ever faced a pandemic like COVID-19. As a result, new bridges are being built between government and citizens, as each group relies on one another to fight this pandemic. This is your last chance to join Hootsuite on April 2nd and discover how government agencies around the world are doing an exceptional job on social media, ensuring information is being communicated, rumors are being dispelled, and the citizen...