This webinar is an introduction to several models and approaches utilities are currently using to assist low-income customers and the tools the utilities are using to effectively reach low-income communities. These models are presented against the backdrop of “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs.” Although some content could be somewhat similar to the November 2014 webinar titled “Measuring a...

AWWA's International Symposium on Biological Treatment will explore the latest developments in biological treatment technology, operations, and monitoring strategies. This symposium will dissect the benefits of engineered and passive biological systems from both the research and utility perspectives. Presenters will highlight case studies on how utilities are implementing new and improved biological treatment to solve their drinking water chal...

Covering the latest innovations in treatment and monitoring technology, the International Symposium on Potable Reuse will attract water industry professionals from around the world, creating an environment that will integrate, shape, and advance the global discourse on direct and indirect potable reuse.

This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES• How EUM can fit into your utility’s management practices.• How t...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES• Identify the characteristics of excellent customer service• Describe the main characteristics of effective communication• Describe th...

Federal regulatory actions released over the past year that could impact water and wastewater systems will be summarized, with an emphasis on what systems could be doing now to be better prepared. Expected upcoming regulatory actions will also be presented.

Drinking water quality is a global issue that requires constant research, evaluation, and scrutiny. Water professionals from around the world come to AWWA’s Water Quality Technology Conference & Exposition to benefit from the collective knowledge of industry leaders. Attend this important event to participate in an unparalleled technical program offering attendees opportunities to discover new facets of the water quality field.This y...

The aim of this webinar is to provide comprehensive and useful information to address Perfluorinated Alkyl Substances (PFAS) in drinking water sources. The PFAS occurrence in different geographic areas will be presented, and the current US Environmental Protection Agency health advisory level for Perfluorooctanoic acid (PFOA) and Perfluorooctanyl Sulfonoate (PFOS), plus anticipated regulations will be discussed. The ongoing research efforts re...

With increased pressure on water supplies, many communities are exploring new strategies, such as potable reuse, to meet future water demands. As to potable reuse, however, countless barriers must be overcome to successfully initiate and execute a project. The obstacles include but aren’t limited to collaboration between separate utilities or distinct departments, public perception, treatment and technology options, finances, and regulat...

Necessary funding for an optimized source water protection program is difficult for most utilities to obtain. The goal of this webinar is to give pointers to water utilities (managers, commissioners, other utility staff) and utility partners on how to set up a permanent source water protection reserve account using a utility’s rate structure. Following is the webinar outline: Source Water Protection Funding Overview. Introduction to sour...