Join us for an insightful session as we sit down with Stephanie Shutt, Director, Office of Operations and Innovation within the Federal Acquisition Service at the General Services Administration. Stephanie brings a wealth of experience and expertise in government services and procurement, making her a trailblazer in fostering innovation and efficiency within the public sector. Ms. Shutt will share her valuable insights on navigating the comple...

The past three years have accelerated the pace of change in federal technology which has enabled virtual talent and qualified workforce, access and utilization of multiple digital channels, and a revitalization of customer experience across multiple services. In our new world, each of these elements are imperative in order to function in the work environment. Even Clare Martorana, Federal CIO at Office of Management Budget commented that only...

The purpose of Imagine Nation ELC is to bring together the government technology community to discuss the issues facing government and work together to develop practical solutions and innovative strategies. We expect over 750 executives from government and industry to participate in what has been described as the “best event in the government technology arena.” Imagine Nation is planned and assembled by a planning committee of exec...

Presidential Policy Directive 21 (PPD-21) advances a national policy to strengthen and maintain secure, functioning and resilient critical infrastructure that is vital to the public and to the Nation’s safety, prosperity and well-being. The Nation’s critical infrastructure is diverse and complex, but policies and procedures are needed to reduce vulnerabilities, minimize consequences, identify, and disrupt threats, and hasten respo...

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Government and industry face significant challenges in hiring the right skilled workforce, encountering a very competitive landscape, where all are vying for similar talent along with pressures to control cost. With this new landscape, government and industry are investing human capital well versed in digitization, robotics, automation, artificial intelligence, machine learning, and new emerging technologies of the future. Everyone is still en...

Customer expectations are rising. Today, patients expect healthcare to be convenient, accessible and delivered seamlessly. The need to provide high-quality personalized care has never been greater. Patients want convenience, personalization and accessibility in the same way they receive it with online shopping. This need comes at a time where the providers, technology firms, payers, life science services, etc. are experiencing workforce short...

Emerging technologies are transforming the global ecosystem at an accelerating pace and presenting unprecedented opportunities for innovation, impact, and career growth. Even though the U.S. has experienced rising costs, economic uncertainty, and a workforce talent crisis, emerging and innovative technologies have continued to advance including the release of new and innovative artificial intelligence tools, movement into Quantum Technology, r...

DESCRIPTION: Climate change is a local, national and global challenge. It affects our health and well-being, our critical infrastructure, and our future generations. The World Health Organization has underscored that climate change is the single biggest health threat facing humanity, affecting social and environmental determinants of health, to include clean air, safe drinking water, sufficient food, and secure shelter. Climate change adaptati...

The Summit is the most important event of the year for our community of government and industry leaders who share a passion for government modernization through shared services. The theme of this year’s Summit is “Breaking out of the Box to Achieve Performance Breakthroughs.” We’ll be hearing from big thinkers in our community and around the country about bold and innovative ideas to overcome barriers and speed up the p...