Effective communication relies on visuals to make a lasting impression, and including images with information-rich text is proven to capture the attention of your target audience. USDA employees with an Adobe Creative Cloud (CC) for Enterprise license or any single Adobe CC licenses under the USDA ETLA agreement now have access to unlimited Adobe Stock images, illustrations, and vectors. Join our complimentary webinar to learn how Adobe Stock...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

Session 3: Precision Citizen Outreach Seemingly overnight, government agencies must overcome decades of technology debt to modernize their services and capabilities. They need to quickly convert legacy processes and seamlessly transition to online operations. Adobe offers powerful, fast-implemented solutions that help to quickly and easily modernize what you need, without a big overhaul. With digital transformation solutions designed to rapidl...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. It is our pleasure to welcome you to the 10th National Conference on Civil Rights. The National Education and Empowerment Coalition, Inc., Miami University and the Coushatta Tribe of Louisiana are proud to co-sponsor the 10th Annual National Civil Rights Conference. The 2020 conference, held on this historic campus, will provide an opportunity...

Keeping councils connected during the COVID-19 crisis was imperative, here’s how cities and counties were able to keep government operating with govMeetings. Now, as meetings transition online, clerks that use digital options for their legislative processes are improving transparency while making public meeting processes less cumbersome.

For many public sector communicators, the rush to send mass announcements about COVID-19 health information is being replaced by a need to inform a variety of audiences at scale for everything that’s come after. Whether communicating community risk levels, sharing testing information, or handling any number of unexpected scenarios, your audience will put new demands on your work. How do you do it well — at scale? In this webinar, y...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. We have been watching the situation regarding the COVID -19 virus and travel concerns. After much deliberation, we have decided that the appropriate course of action is to cancel the conference this year. While much is unknown, our opinion is that it is best not to bring together people from many different places at this time. This was a diffi...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

(SOLD OUT) This seminar satifies the 8-hour annual training requirement for federal EEO Counselors and federal EEO Investigtors. This seminar has been awarded 7.5 HRCI credits. This seminar has been awarded 9 CLE Credits (Colorado) EEOC-Denver Agenda (This seminar will consist of 90-minute topic modules. Unless otherwise noted, modules will provide a legal review and panel discussion of the EEOC law specified. Legal review will be given by an...