Join KPMG for Part 1 of a webcast series focusing on how smart building technology can contribute to an outstanding customer experience, as well as drive improved decision-making for owners and operators in various segments of commercial real estate, from an office perspective. In these dynamic discussions, we highlight the new challenges faced by real estate organizations as they look to integrate smart building systems to improve operational...

DGI’s 21st annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2021 Gov...

Today's siloed data center infrastructures are not capable of meeting the dynamic requirements of AI-driven research and development applications that simply do not care about the sales cycle for servers such as NVMe, NICs, GPUs, and other accelerator technologies. New software-defined architectures, such as composable infrastructure, are providing a way to make the most of valuable hardware resources, eliminating silos for data performance, a...

Join us, Adobe, Accenture, and your industry peers from the Department of Treasury to discover how to modernize your communications, engage citizens more effectively, and deliver relevant information to everyone your serve. During this complimentary webinar, Adobe and Accenture will discuss current trends in the federal customer experience (CX) landscape and how they might impact and influence your digital transformation. Specially, this sessi...

Operational Resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance -- the ability to reliably achieve objectives while addressing uncertainty and acting with integrity. COVID-19’s far-re...

Technological advances are altering employee and citizen expectations. Hand-held devices allow users to obtain what they want, when they want it and, in the desired format. Citizens are spending more time online than ever before and have come to expect equal service capabilities from government and the private sector. Modern technology has placed the digital customer experience front and center. The Digital Experience is the sum of digital int...

As the COVID-19 virus has become better understood, state and local governments, as well as higher education institutions, have allowed more employees back into the office. Safety measures like contact tracing allow staff to be physically present to do their jobs despite the prevalence of COVID-19 and the risks it poses to their health. Contact tracing is also used by governments and universities to protect the health of the general public. Jo...

Federal System Integrators supporting government customers across the country are leveraging Okta’s Identity Cloud Platform, a FedRAMP Authorized platform to deliver highly scalable access-management solutions to meet their customer’s mission goals and accelerate the adoption of cloud services by removing common IT and end-user barriers that enhance employee and citizen experiences. Join us on Wednesday, November 18th, for a live w...

While we never know what the future holds, what makes the 2020-2021 academic year especially challenging is that we do not have a playbook for educating students in the middle of a pandemic. K-12 schools are trying to balance an operating plan with daily changes to evolving safety and health regulations. The current environment has dramatically accelerated the use of interactive communication tools, including teleconferencing, video, SMS/text,...

Communicating is more important now than ever before. After all, people need to know the process and procedures for reopening public lands and facilities, or how to stay safe and healthy while visiting National Parks.Getting your message out to citizens and internal employees in a trusted and timely manner is critical. And how government communicators reach and engage stakeholders continues to evolve.Sometimes government communicators simply d...