To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. North American Carbon World (NACW) brings together the most active and influential players in North American climate policy and carbon markets to address the most pressing topics in domestic policy, international policy, markets, and carbon management initiatives. At NACW, professionals from the business, government, nonprofit and academic sec...

Understanding customers’ preferences is critical for government agencies to deliver a citizen-centric experience. From measuring customer behavior to benchmarking success, data plays an essential role in delivering the seamless, integrated, and personalized experiences that government customers expect. As government agencies work to improve the omnichannel experience customers demand and trust, how can they gather a holistic picture of t...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

The National Training Program (NTP) focuses on training that provides government employees involved in the management of Hispanic employment and outreach programs the education and skills necessary to reach their full leadership potential and to fully manage their employment programs. The NTP features workshops in line with OPM/SES Core Qualifications for career development in the Federal workforce. The NTP feature a career fair open to NTP at...

Join us for our 15th Annual AAFEA SES Professional Development Workshop where our focus is Providing a Blueprint for Leadership Success. The workshops complete agenda available on our event website.

Attention Human Resource Professionals, EEO Managers and Staff, Attorneys, Managers and Supervisors, State and Local Officials, Union Officials: Learn best practices and gain valuable knowledge for making those tough HR decisions. Senior EEOC staff and expert guest presenters cover a variety of employment discrimination issues. Agendas vary based on local priorites, but all seminars provide the latest updates on EEO laws and tips on preventing...

(SOLD OUT) This seminar satifies the 8-hour annual training requirement for federal EEO Counselors and federal EEO Investigtors. This seminar has been awarded 7.5 HRCI credits. This seminar has been awarded 9 CLE Credits (Colorado) EEOC-Denver Agenda (This seminar will consist of 90-minute topic modules. Unless otherwise noted, modules will provide a legal review and panel discussion of the EEOC law specified. Legal review will be given by an...