Agencies require data in the right form — and at the right place and time — to deliver the services that citizens need. Join us and IDC guest speaker Alan Weber for a discussion around the tools, information, and culture that are critical to enhancing the citizen experience. Alan will walk through top statistics from an in-depth study entitled Driving Value Through Digital Services that highlights the efficacy of CRM and other tool...

Four days of inspiration, giving back, and having the time of your life with fellow Trailblazers — that only begins to describe the most innovative software conference in the world. With 2,700+ sessions to help every role in every industry succeed, opportunities to get hands-on with the latest product innovations, and thousands of Trailblazers to learn from, Dreamforce is not to be missed. Register now to lock in your spot and blaze your...

Join us to learn more about our Any Channel Engagement (ACE) Centers solution and hear firsthand from United States Citizenship and Immigration Services (USCIS) on how they’ve been using ACE Centers to achieve their goals, the importance of what they’ve accomplished so far, and where they are headed in the future. With the recent introduction of the Federal Agency Customer Experience Act of 2017, there is an increased focus on prov...

The rapid evolution of new technology, including social, mobile, and cloud is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Access this on-demand webinar to learn how two of Salesforce’s most successful government customers responded to the challenge of modernizing contact center operations and improved mission and service delivery while red...

There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Join Salesforce for a live webcast, discu...

Join us along with our partners, Deloitte and BasicGov. 3 key questions for you: 1. Are you working with complex and disjointed licensing processes that make it difficult for staff to be collaborative, efficient, and effective? 2. Are you able to respond to the expectations of your customers when it comes to licensing? 3. Are you able to quickly adapt your system to meet the changing regulatory requirements? The Salesforce Licensing solution i...

As more departments and agencies connect caseworkers, case details, and case resources in order to better govern, the resulting amount of data grows exponentially. The data captures invaluable insight about case processing and overall drivers behind mission services. Government Cloud Wave extends the analytical functionality of Case Management, helping caseworkers to close cases faster. View our on-demand webcast as we host Salesforce and Acum...

Come learn how revolutionary technology platforms easily integrate with your current infrastructure enabling automation, collaboration, mobile and rapid response to change.Register today for a complimentary educational seminar promoting government innovation and a hands-on training session! Questions? Contact me.Brian KingSalesforce Government Team atCarahsoft Technology Corp.703-889-9826 (Direct)877-SFDC-007 (Toll-Free)brian.king@carahsoft.c...

Are you ready for a new kind of customer success? Join us for the all-new Salesforce World Tour in Washington, D.C. on April 28 and see how to connect with your customers in a whole new way. Access the best speakers, sessions, keynotes, and more - for FREE! Learn firsthand from government leaders how to sell, service, market and succeed like never before!

Join us for a complimentary webinar to learn how a large Texas municipality was able to leverage the accessibility and reliability of Salesforce.com and Ventas Consulting, a Texas based Salesforce partner, to move their Contract Lifecycle Management to the cloud. With more and more government agencies gaining access to Salesforce.com it is becoming increasingly apparent that there is value in utilizing Salesforce to manage Contract Lifecycles....