Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.

Are short-term rentals sparking debate in your community? It can be difficult for local governments to prioritize needs when it comes to short-term rentals. Vacation rentals can lead to noise, trash, and parking issues while putting pressure on local housing markets. However, hosts may depend on short-term rental income to pay their mortgages while local business stand to gain economic benefits from increased tourist traffic. Join Granicus for...

Today’s tech-savvy constituents want the ability to interact with government through various means and touchpoints. To meet residents’ expectations, many organizations have adopted a ‘no wrong door’ approach, creating an omnichannel experience that allows individuals to interact with government in the manner most convenient for them.But if governments aren’t managing these cross-platform interactions, this conveni...

Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

The National Civil Rights Conference is soliciting papers, panel sessions and workshops for the June conference. The conference theme is Engage, Educate & Empower. The deadline for submission of paper, panel, poster and artistic production proposals is May 1, 2023. Dear National Civil Rights Conference Planning Committee and Conference Participants: It is our pleasure to welcome you to the 12th National Conference on Civil Rights. The Nat...

Building Program Awareness: Communication Strategies that Drive Outcomes Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption. Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Join experts to lear...

Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...

What to expect? At this half-day event, you'll gain insights into essential topics such as security, CI/CD, and architecture as they relate to Salesforce in the public sector. Our expert presenters will demystify Salesforce and provide you with the knowledge you need to confidently develop secure apps for your government agency. But it's not just about development. We'll also dive into the total cost of system ownership and distill the ROI of...

How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...

The Performance Management Regional Roundtables (PMRR) Southwest Edition is an annual event that will bring together local government leaders from the Southwest region on March 30th, 2023 at Balboa Park Ballroom in San Diego, CA. This is a valuable opportunity to connect with other local government leaders and learn from their experiences in addressing challenges and innovating their leadership practices, management strategies, and operations...